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Insurance CE Frequently Asked Questions

Find answers to all of your questions about Kaplan's Insurance CE program. If you have any additional questions or would like to work with our team just contact us.

Insurance CE FAQ

Yes, as an alternative to purchasing complete access to our full library, we offer individual courses for $19 each.
No need to worry! You may take the final exam as many times as you wish until you attain the score you need.

Kaplan Financial Education offers a world-class library of online, self-study CE courses designed to satisfy your state CE requirements. Total Access CE gives you 365 days of unlimited access to our extensive library of CE courses covering current issues and fundamental topics. This innovative education approach is delivered in a concise, user-friendly platform including an interactive tracking system and CE submission to your state. Total Access is available for:

  • All Lines
  • Property & Casualty
  • Life & Health

Most states have specific requirements about when Kaplan Financial Education reports CE credits. Therefore, you may notice a slight delay between the time that you completed your course and when your credits are correctly reflected with your state department of insurance. We generally report within three business days from the date the certificate is issued.

For most states, your certificate is available online within three hours of completing your course exam. However, there are some states that require an affidavit to be printed, filled in, and mailed back to Kaplan Financial Education prior to your certificate being available. Please check with your state requirements to verify when your certificate will be available.

All states require that you fulfill continuing education requirements in order to maintain licensure. To learn more about the requirements in your state, click here, and select your state of licensure to view your states current Continuing Education requirements.

It is not necessary for Kaplan Financial Education to report your CE credits to other states. Due to the laws of reciprocity, in most cases, if you are compliant with your CE requirements in your resident state, you simply have to notify your nonresident states of your good standing.

Some states require that an agent's license number, complete social security number, or the last four digits of your social security number appear on the certificate of completion. Rest assured that we take our  Privacy Policy very seriously and would only request this personally identifying information if absolutely necessary. Due to our policies of confidentiality, if you are in a state that requires your full social security number to be printed on your certificate, your certificate will not be available for online viewing.

Kaplan Financial Education FAQ

Please view our current return policy.

Follow these steps to change your password:

  1. Enter your email address here.
  2. In the recovery email you received, select the link provided to input your new password.
  3. After submitting your password, select Log in now and log in with your username and password.
  4. Select Access Your Courses in the upper right corner.
  5. Select your course to begin studying.
  1. Click Login in the top menu.
  2. Choose your product.
  3. Enter your username and password.
  4. Click the Login button.

If a security warning pops up, click Yes.

  1. On the left menu bar, click Access Your Courses.
  2. The first time you log in, you will see the Terms & Conditions.
  3. Read the Terms & Conditions and click I Agree.
  4. You should now be in the Online Access home.

If you're currently enrolled in one of our courses and have questions related to:

  • Locating/tracking materials, rescheduling a class, or filing of CE credits, please contact our Student Support team: 800.824.8742 or contactus@kaplan.com.
  • Accessing or viewing your courses or assistance with online education, our Technical Support team can help you: 800.824.8742, then choose option #2. Please visit the Technical Support page for current tech support hours.

Our policy gives you the opportunity to reschedule up to 8 days before your class. If changes or cancellation takes place within 8 days of the class, a $20 admin fee or $100 cancellation fee may apply.  Call or email our Student Support team at 800.824.8742 or contactus@kaplan.com with the date, time, and location that works best for you. If you want to extend your access period for licensing classes for an additional amount of study time, fees may apply.

If you can't access your course, please contact our Technical Support team by calling 800.824.8742, then choose option #2. Please visit the Technical Support page for current hours.

If you’d like to place an order for someone else, but you are not an admin and/or don’t have access to a company portal, please contact our Student Support team at 800.824.8742.

Current system requirements can be found here.
Please visit the Kaplan Way section to learn more about our learning science methodology.

Read about each subject area's PassProtection policy below.

Insurance and Securities Licensing 

Kaplan Professional Education is confident that you will pass your Securities or Insurance Licensing Exam after taking our Live Class. However, in the event that you were unsuccessful in passing your exam, or simply wish to take the class again, please contact our Student Support team at 800.824.8742. You may retake the same class, subject to the conditions described herein, within your access period.

All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ enrollments are limited to your product’s access period.  If you want to extend your access period for an additional amount of study time, fees may apply and a new PassProtection™ Retake term will begin.

For more information, please call Student Support at 800.824.8742.

CFP® Certification

You are eligible for PassProtection if you purchase a Live Review Study Solution. If you do not pass the CFP® exam after purchasing a Live Review Study Solution, you will receive a free subsequent Live Review Study Solution within a one-year window of time (three exam cycles).

To be eligible, you must submit your Official Score Report to fpexamresults@kaplan.com within three weeks of receiving it from CFP Board. All exam results will remain confidential.

Insurance Continuing Education

Insurance Continuing Education does not offer PassProtection. If you take the course, you are able to take the final exam as many times as you wish until you attain the score you need. 

Kaplan's full return policy can be found here.

We know that there's no one-size-fits-all solution when it comes to preparing for your licensing exam. That’s why we offer a variety of options to fit your lifestyle and schedule. Compare our study packages for InsuranceSecurities, and CFP® Exam Prep.

Need a Little Guidance?

Connect with our Student or Technical Support teams for further assistance.

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