Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

FAQ About Insurance Licensing

FAQ About Insurance Licensing

Frequently Asked Questions
  1. What can I do with a Life Insurance license?
    Life Insurance Licensees are authorized to sell life insurance and annuities policies.
  2. What can I do with a Health Insurance license?
    Health Insurance Licensees are allowed to sell medical, disability, Medicare supplement, and long-term care policies.
  3. What can I do with a Property Insurance license?
    Property Licensees are allowed to sell homeowners, commercial property, and inland marine policies in the state(s) they are licensed in.
  4. What can I do with a Casualty Insurance license?
    Casualty Licensees are allowed to sell auto insurance, workers’ compensation, crime coverage, and professional liability policies in the state(s) they are licensed in.
  5. What can I do with a Surplus Lines Insurance license?
    Surplus Lines Agents can provide coverage for unique or unusual situations that represent risks that standard/normal insurance companies don't or won't write. Examples include day care insurance, coverage for oil drilling rigs, and special events like state fairs, car races, and outdoor amusement parks. Most states require individuals to have experience in the insurance industry before they can obtain a Surplus Lines license.
  6. What can I do with a Variable Products Insurance license?
    With this license, agents can sell life insurance products that contain an investment element. However, the agents must first obtain the life license before they procure a variable insurance license. Additionally, because the agents are dealing with securities/investments, they must also have certain securities licenses: a federal registration Series 7 or 6, and a state registration Series 63.
  7. What can I do with an Adjuster license?
    Insurance adjusters engage in the business of investigating and adjusting any claim in connection with an insurance policy. They also engage in soliciting for the insurance adjustment business.
  8. What can I do with a Personal Lines license?
    With a Personal Lines license, an agent can only sell insurance to consumers, not businesses. They can sell products like auto insurance, homeowners insurance, renters insurance, and policies for boats, motorcycles, and snowmobiles.
  9. What can I do with a Workers' Compensation Adjuster license?
    A Worker's Compensation Adjuster is someone who investigates and adjusts claims specifically related to worker's compensation policies.
  10. How do I become licensed in insurance?
    The requirements for insurance licensing vary from state to state. Visit your state’s Department of Insurance website to understand what the requirements are for the state in which you would like to become licensed.
  11. Can I get the same license in more than one state?
    Once an individual obtains a "resident" insurance license (i.e., a license issued by the insurance department in their state of residence), they can apply (online) to other states for a "non-resident" license. It must be in the same line of insurance (e.g., life, health, property, etc.).

    Today, due to reciprocity, state commissioners will not require additional CE (continuing education) courses for the non-resident licensee. If they comply with their resident state CE requirements, the non-resident CE requirements are satisfied.
  1. What happens at the testing center?
    Testing centers are operated by a test provider—a company hired by the state insurance commissioner and/or the state securities administrator for conducting the testing process. At these locations, many different tests are administered (e.g., insurance, securities, nursing, contractors, etc.).

    Checking in
    When candidates arrive to take their pre-arranged exam, they must check in. If they arrive late, they will not be allowed to take their exam unless they notified the testing center in advance. Each state publishes a Candidate Licensing Handbook that details the test-taking procedure and explains what reasons qualify for being late (e.g., traffic, illness, family emergencies, etc.). When they arrive at the center, candidates must identify themselves using a picture ID (e.g., state driver’s license, passport, eligible state ID card, etc.). In some states, where required, candidates must present a valid Certificate of Completion form. This document is awarded to students by a qualified state provider (e.g., Kaplan) when they successfully complete the required prelicensing course.

    After check in
    After check-in, candidates must place everything from their pockets, including jewelry, watches, purses, and so on, in a locker and return to the main desk. Candidates will be escorted into the testing room with only their picture ID and locker key and will be placed in their assigned testing cubicle. Before entering the testing room, a test center employee will explain the expected conduct during the exam.
  2. What happens during the test?
    Cameras are present in this room, silence is required, and any suspicious signs of cheating will disqualify a candidate. If cheating is suspected, they will be removed from the room and face disciplinary action from the state administrator. If candidates need to use the public facilities, they will use their ID to leave and return to the testing room. The testing candidates will have a computer terminal in each of their cubicles. They will participate in a tutorial presentation prior to the actual exam. This tutorial will explain to the candidates the directions on how to negotiate the licensing exam. The tutorial explains the functions of the computer, provides a view of multiple-choice sample question, and gives directions on how to select an answer.
  3. How do I know what is on the test?
    For each state licensing exam, the test provider (e.g., Prometric, Pearson VUE, PSI, etc.) publishes an exam content outline that contains a list of the exam subjects used to develop the test questions. This outline is in the Candidate Licensing Handbook for each state and can be viewed at the test provider's website. The actual questions that appear on the state exam are not available to a candidate, or to any test provider.
  4. What can I bring to the test?
    Please see "What happens at the testing center?" question above for details.
  5. Who is my exam provider?
    We list exam providers on each state's Insurance Licensing State Requirements page. Please select your state on the main insurance page and then choose State Requirements to find information about your provider.
  6. What is the pass rate on insurance licensing exams?
    Pass rates vary from state to state and from license to license. Some states publish pass rate information, while others do not. Visit your respective state’s Department of Insurance website for more information on pass rates. For Kaplan-specific pass rates, click here.
  7. How long will it take for me to prepare for the state insurance exam?
    Exam preparation time varies greatly, from a few weeks to several months. Candidates may take longer or shorter, depending on their education level, experience in the industry, and other time commitments (e.g., full-time job, family commitments, etc.). Our goal is to help you minimize this time commitment.
  1. How do I set up my Study Calendar?
    We’ve created a video to walk you through the basics of setting up your calendar. View it now »
  2. How can Performance Tracker help with my exam prep?
    We’ve created a video to show you what Performance Tracker does. View it now »
  3. How do I set up the InsurancePro™ QBank?
    We’ve created a video that walks you through the best way to set up and use the InsurancePro™ QBank. View it now »
  4. Does the InsurancePro™ QBank work on a Mac computer?
    Yes. The InsurancePro™ QBank on a Mac computer is most compatible with Firefox.
  5. How often is the InsurancePro™ QBank content updated?
    Any errors found in InsurancePro™ QBank are updated immediately. You are always seeing the most updated version.
  6. Do your products have closed-captioning functionality?
    Our Videos have closed-captioning functionality and provide our students a classroom experience. The Audio Review portion of our Insurance Licensing offering does not have closed-captioning functionality.
  1. Are Kaplan's exam prep courses approved by my state?
    All of Kaplan Financial Education's licensing, postlicensing, and continuing education courses are submitted and approved by that state's governing body (where approval is required).
  2. What can Kaplan’s tools do for me?
    The intent of our Insurance Licensing books, materials, and online study tools is to prepare students with the information that appears in the state licensing exam questions (not with the actual exam questions).

    Our study tools, including the License Exam Manual, State Law Supplement, Class Notes, and various online components, must be utilized correctly to experience exam success! During live classes, the classroom instructor will explain at the beginning of class how to best use these materials. Self-study students will have a course explanation document to guide their study activities.
  3. What package is right for me?
    We know that there’s no one-size-fits-all solution when it comes to preparing for your licensing exam. That’s why we offer a variety of options to fit your lifestyle and schedule. Learn more about your options at: www.kaplanfinancial.com/insurance/study-packages.
  4. Why should I use Kaplan?
    There are a number of reasons why customers choose Kaplan for their insurance exam prep. Visit our Why Kaplan page to learn more. Additionally, we boast an impressive student pass rate
  5. What is the Kaplan Way?
    Please visit the Kaplan Way section to learn more about our learning science methodology.
  6. What should I bring to my live class?
    You can use the Class Notes book to take notes, so be sure to bring a pen or pencil, highlighter(s), and extra writing paper for charts and instructor board work. Ask your instructor about policies regarding food or snacks during the class, as these may vary. Cell phones can be a distraction in class, and the instructor will explain the cell phone policy and monitor students who are viewing their devices during class.
  7. Do I need to study before I come to class?
    ​Understanding insurance terms and definitions can be as difficult as learning any foreign language, so pre-class study is a must! The assumption made by the instructor at the beginning of the class is that students, although new to the insurance business, are not hearing and seeing the material for the first time when class begins. 
    -- Studying the License Exam Manual can be a daunting task, but reviewing and reading the lessons in this book is recommended.
    -- The State Law Supplement is a cover-to-cover read before, during, and after the class. State law questions will be on the exam and are heavily weighted in the grading process.
    --"You can't do too many practice questions!" is a common instructor response when students ask about the InsuranceProTM QBank. Practice questions are a must and will help you achieve exam success.
  8. How long do I have access to the online products?
    You have four months access to online insurance study tools starting from date you purchased them. If you would like an extension, you can purchase another four months of access for $49.
  9. I’m having problems adding more than one package. What do I do?
    If you’d like to place an order for multiple packages, but you are not an admin and/or don’t have access to a company portal, please contact our Student Support team at 800.824.8742.
  10. I’m having problems ordering a package for someone else. What do I do?
    If you’d like to place an order for someone else, but you are not an admin and/or don’t have access to a company portal, please contact our Student Support team at 800.824.8742.
  11. Can I return the study materials if I’m not satisfied?
    Please find our current return policy here: www.kaplanfinancial.com/help/return-policy.
  12. What products do you have?
    Our Insurance Licensing test prep tools and packages vary from state to state. In general, we offer live, online, and self-study materials and study tools for Life, Health, Property, Casualty, Surplus Lines, Adjuster Licensing, and a variety of other licenses. Stay up-to-date on our most current offerings by visiting your respective state’s page on www.kaplanfinancial.com/insurance.
  13. How do I access my online tools?
    Access your online tools by follow these steps:
    1) Create a new password.
    2) Log in with your username and password.
    3) Click on the Insurance Licensing link at the top of the page. Your online tools will be located in the navigation on the left side.
  14. I registered to attend a live class, but now I can’t make it. How to I cancel or change my class date?
    Our Pass Protection Policy gives you four opportunities (in the year of your purchase) to reschedule your class. Call or email our Student Support team at 800.824.8742 or contactus@kaplan.com with the date, time, and location that works best for you.