Q: How do I contact Kaplan Tech Support?

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International) Please visit the Technical Support page for current hours. After-hours support is available by submitting a Tech Support Contact Request . Requests will be responded to within 24 hours.

Q: What are the technical requirements for Kaplan's Live Online Courses?

Windows Mac Operating System Windows 7 - 10 OS X 10.9 to 10.12 Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing. Microsoft Internet Explorer 11, Edge Google Chrome (latest version) Mozilla Firefox (latest version) Apple Safari 5 or later Google Chrome (latest version) Mozilla Firefox (latest version) Mobile Support Mobile is supported by the use of the HTML5Meeting App. Available in the AppStore and Google Play Store. Network 500kbps per each video feed 500kbps for screen sharing Internet connection 1 Mbps or better - broadband recommended Allow for TCP connection on port 443 Allow for UDP connection on ports 443, 10,000-20,000 * Minimum requirements depends on the number of video feeds

Question 1

How do I contact Kaplan Tech Support?

Accepted Answer

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

Please visit the Technical Support page for current hours.

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

Question 2

How do I install the Temasys plugin before my first class?

Accepted Answer

Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company's network.

If I try launching the Live Online classroom and my browser does not natively support WebRTC, what can I expect?

When launching the Live Classroom from a browser that does not natively support WebRTC (i.e. IE 11), the user will receive an Audio/Video Plugin Required message.

Question 3

How do I prepare for Kaplan's live video platform upgrade?

Accepted Answer

To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.

Allow for TCP connection secured over TLS over port 443 along with UDP Ports 443 and 10,000 - 20,000
If your company utilizes an internet browser not natively compatible with WebRTC (IE11 or before, Safari 10 or before), install the Temasys plugin.

Question 4

Is your browser WebRTC ready?

Accepted Answer

WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.

Question 5

What are Kaplan's system requirements?

Accepted Answer

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have the latest version of Flash (until Aug 1st, 2018) when it will no longer be needed.
We recommend online learners have at least a 2MB connection.

Question 6

What are the technical requirements for Kaplan's Live Online Courses?

Accepted Answer

	Windows	Mac
Operating System	Windows 7 - 10	OS X 10.9 to 10.12
Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.	Microsoft Internet Explorer 11, Edge Google Chrome (latest version) Mozilla Firefox (latest version)	Apple Safari 5 or later Google Chrome (latest version) Mozilla Firefox (latest version)
Mobile Support	Mobile is supported by the use of the HTML5Meeting App. Available in the AppStore and Google Play Store.
Network	500kbps per each video feed 500kbps for screen sharing Internet connection 1 Mbps or better - broadband recommended Allow for TCP connection on port 443 Allow for UDP connection on ports 443, 10,000-20,000

* Minimum requirements depends on the number of video feeds

Question 7

When will Kaplan switch to HTML5 based technology for their live online courses?

Accepted Answer

We have already begun phasing in this new technology, and all products will be switched over by July 31, 2018. At that time, all live online classes will be delivered via the upgraded HTML5-based technology.

Products impacted: This will impact live online classes only.

Question 8

Why are we moving away from Flash to WebRTC/HTML5?

Accepted Answer

Many internet browsers have already begun phasing out Flash (e.g. Microsoft, Chrome, Firefox) due to security vulnerabilities, reduced power consumption, and faster page loads. Kaplan is proactively working toward replacing Flash to ensure uninterrupted service for our customers and, more importantly, reduce the critical security vulnerabilities that Flash poses to our customers. Some of our clients have already begun the process of disabling Flash on their internal networks due to IT security risks.

Kaplan Financial Education Tech Support

Tech Support Hours

Tech Support Contact Info

Technical Requirement FAQs

How do I contact Kaplan Tech Support?

How do I install the Temasys plugin before my first class?

How do I prepare for Kaplan's live video platform upgrade?

Is your browser WebRTC ready?

What are Kaplan's system requirements?

What are the technical requirements for Kaplan's Live Online Courses?

When will Kaplan switch to HTML5 based technology for their live online courses?

Why are we moving away from Flash to WebRTC/HTML5?

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