Kaplan Financial Education Tech Support

Tech Support Hours

Monday - Friday: 9:00 am - 6:00 pm ET

 

Tech Support Contact Info

Phone: (800) 824-8742 (U.S.)

 

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

Common Technical Solutions for Kaplan Financial Clients

How to Login:

  1. Click here to Login, or in the top menu.
  2. Enter your username and password.
  3. Click the Login button.
  4. If a security warning pops up, click Yes.
  5. On the left hand side menu bar, click Online Access.
  6. The first time you login you will see the Terms & Conditions.
  7. Read the Terms & Conditions and click I Agree.
  8. You should now be in the Online Access home.

Username/Password Recovery

Forgotten your username or password? You can have them reset and emailed to you by clicking here.


Before clicking 'Forgotten your username or password?', see the password rules below:
  • at least 8 characters
  • an uppercase letter
  • a lowercase letter
  • a number
  • punctuation

Changing Your Password

  1. Login with the username and password supplied to you.
  2. You will be brought to the products page.
  3. Scroll down until you see Additional Info on the left hand side menu bar.
  4. From the drop down select My Account.
  5. You can now change your password and click Update 


Kaplan Financial Education's System Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

 
  • When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have at least a 2MB connection.

Macintosh Technical Support Specs

  • Mac OS X 10.1 or higher
  • Firefox
  • Google Chrome

Unsupported Kaplan Products

  • InsurancePro™ QBank Download
  • SecuritiesPro™ QBank Download

Technical Requirement and Support FAQs

Phone: 800.824.8742 (U.S.)

Please visit the  Technical Support page for current hours.

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company's network.

If I try launching the Live Online classroom and my browser does not natively support WebRTC, what can I expect?

When launching the Live Classroom from a browser that does not natively support WebRTC (i.e. IE 11), the user will receive an Audio/Video Plugin Required message.

To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.

  1. Allow for TCP connection secured over TLS over port 443 along with UDP Ports 443 and 10,000 - 20,000
  2. If your company utilizes an internet browser not natively compatible with WebRTC (IE11 or before, Safari 10 or before), install the Temasys plugin. 
You will need to request the desktop version of the site:
  • In Chrome, click on the three little dots in the bottom right of your browser window, then tap the box next to “Desktop Site.”
  • In Safari, tap and hold the “Aa” in the upper left until the menu appears, then choose “Desktop Site."
  • In Firefox, click on the three dots in the upper right, then tap the box next to “Request Desktop Site.”

WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all state-required/regulated products allow for mobile tablets and phones to be used.

  • When working on the state-required/regulated course material, you are required to use a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 10 or 11.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have the latest version of Flash (until Aug 1st, 2018) when it will no longer be needed.
  • We recommend online learners have at least a 3MB connection.

Kaplan's Live Online Courses use Zoom.

Zoom System Requirements

Please see all Zoom live online technical requirements for live online classes and events here.

Connection: Minimum 512 Kbps for students, webinar participants, and meeting attendees

Server Requirements (VPN Access)

1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled; 25 for SMTP (optional); 1433 for external database (optional).

When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

Kaplan Course Access FAQs

Yes, in fact it’s highly recommended!
Please visit https://embed.archiebot.com/connection-tester and follow the on-screen instructions to test your browser and audio/video devices.
You can simply refresh your browsing window by clicking the refresh icon or by using the shortcut Ctrl + R (or Cmd + R on Macs).
You will need to request the desktop version of the site:
  • In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."  
  • In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."   
  • In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site.."
You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions: 
  1. Use one of the other recommended browsers.
  2. Clear your browser’s cache and cookies:  
  3. If possible, use a wired Internet connection.
  4. Try another network connection, such as your phone’s cellular network.
  5. Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
  6. Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.
Current system requirements can be found here.
We recommend using Google Chrome or Mozilla Firefox.
Your audio/video settings are managed in a few places. Please ensure the following:
  1. Your microphone/camera are active/not muted in the event itself.
  2. You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
  3. The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.
When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

Contact Us for Non-technical Support

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