Kaplan Financial Education Tech Support
Tech Support Hours
Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:30 pm ET
Tech Support Contact Info
Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)
After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.
Technical Requirement FAQs
- In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."
- In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."
- In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site.."
- Use one of the other recommended browsers.
- Clear your browser’s cache and cookies:
- If possible, use a wired Internet connection.
- Try another network connection, such as your phone’s cellular network.
- Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
- Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.
- Your microphone/camera are active/not muted in the event itself.
- You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
- The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.