Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Tech Support

Insurance Accelerator and Live & OnDemand Technical Requirements

  Windows

Mac

Operating System Windows 7 - 10 OS X 10.9 to 10.12
Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.
  • Microsoft Internet Explorer 11, Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Apple Safari 5 or later
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
A/V
  • Web Camera connected to the computer for streaming video feed
  • Microphone for streaming audio feed
Mobile Support

Mobile is supported by the use of the HTML5Meeting App. Available in the AppStore and Google Play Store.

Network
  • 500kbps per each video feed
  • 500kbps for screen sharing
  • Internet connection 1 Mbps or better - broadband recommended
  • Allow for TCP connection on port 443
  • Allow for UDP connection on ports 443, 10,000-20,000

* Minimum requirements depends on the number of video feeds

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones. We recommend:

  • Using a Windows- or Mac-based desktop or laptop computer when working on regulated course material.
  • The use of Windows 7-10 or Mac OS X operating systems. We also support Windows Vista and Windows XP.
  • The use of Chrome or Firefox browsers. We also support Internet Explorer 8-11. We do not recommend Safari due to limited capabilities with certain features.
  • Online learners install the latest versions of Flash and Java.
  • Online learners use at least a 2MB connection.

Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:00 pm ET

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.