Technical Support - Kaplan Financial

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Insurance Accelerator and Live & OnDemand Technical Requirements

	Windows	Mac
Operating System	Windows 7 - 10	OS X 10.9 to 10.12
Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.	Microsoft Internet Explorer 11, Edge Google Chrome (latest version) Mozilla Firefox (latest version)	Apple Safari 5 or later Google Chrome (latest version) Mozilla Firefox (latest version)
A/V	Web Camera connected to the computer for streaming video feed Microphone for streaming audio feed
Mobile Support	Mobile is supported by the use of the HTML5Meeting App. Available in the AppStore and Google Play Store.
Network	500kbps per each video feed 500kbps for screen sharing Internet connection 1 Mbps or better - broadband recommended Allow for TCP connection on port 443 Allow for UDP connection on ports 443, 10,000-20,000

* Minimum requirements depends on the number of video feeds

System Requirements »

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones. We recommend:

Using a Windows- or Mac-based desktop or laptop computer when working on regulated course material.
The use of Windows 7-10 or Mac OS X operating systems. We also support Windows Vista and Windows XP.
The use of Chrome or Firefox browsers. We also support Internet Explorer 8-11. We do not recommend Safari due to limited capabilities with certain features.
Online learners install the latest versions of Flash and Java.
Online learners use at least a 2MB connection.

Tech Support Availability »

Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:00 pm ET

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.