Many internet browsers have already begun phasing out Flash (e.g. Microsoft, Chrome, Firefox) due to security vulnerabilities, reduced power consumption, and faster page loads. Kaplan is proactively working toward replacing Flash to ensure uninterrupted service for our customers and, more importantly, reduce the critical security vulnerabilities that Flash poses to our customers. Some of our clients have already begun the process of disabling Flash on their internal networks due to IT security risks.
WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser before Monday, December 4, 2017, to avoid any disruption in service. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.
Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company's network.
If I try launching the Live Online classroom and my browser does not natively support WebRTC, what can I expect?
When launching the Live Classroom from a browser that does not natively support WebRTC (i.e. IE 11), the user will receive an Audio/Video Plugin Required message.
To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.
We have already begun phasing in this new technology, and all products will be switched over by July 31, 2018. At that time, all live online classes will be delivered via the upgraded HTML5-based technology.
Products impacted: This will impact live online classes only.
|Operating System||Windows 7 - 10||OS X 10.9 to 10.12|
|Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.||
Mobile is supported by the use of the HTML5Meeting App. Available in the AppStore and Google Play Store.
* Minimum requirements depends on the number of video feeds
Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.