Kaplan Financial Education Tech Support

Tech Support Hours

Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:30 pm ET

 

Tech Support Contact Info

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

 

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

Technical Requirement FAQs

As Kaplan goes through the technology migration, please note that the system requirements vary for the product you purchased. Please view your system requirements by technology platform below:

  • Zoom
  • E360 Platform

Zoom System Requirements

Please see all Zoom live online technical requirements here.

E360 System Requirements

 WindowsMac
Operating SystemWindows 7 - 11**OS X 10.9 or later**
Browser: Browsers with WebRTC browser extension and the ability to install browser extensions for audio/video and screen sharing.
  • Microsoft Internet Explorer 11, Edge
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
  • Apple Safari 5 or later
  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)
Mobile Support

The use of the HTML5Meeting App supports mobile. Available in the AppStore and Google Play Store.

Network
  • 500kbps per video feed
  • 500kbps for screen sharing
  • Internet connection 1 Mbps or better - broadband recommended
  • Allow for TCP connection on port 443
  • Allow for UDP connection on ports 443, 10,000-20,000

* Minimum requirements depend on the number of video feeds
**We recommend using Windows 7 or macOS 10.9 or later operating systems.


LIVE ONLINE CLASSES & EVENTS

Please see all Zoom live online technical requirements here.

ADDITIONAL REQUIREMENTS

Please see all Zoom live online technical requirements here.

Connection: Minimum 512 Kbps for students, webinar participants, and meeting attendees

SERVER REQUIREMENTS (VPN ACCESS)

1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled; 25 for SMTP (optional); 1433 for external database (optional)

To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.

  1. Allow for TCP connection secured over TLS over port 443 along with UDP Ports 443 and 10,000 - 20,000
  2. If your company utilizes an internet browser not natively compatible with WebRTC (IE11 or before, Safari 10 or before), install the Temasys plugin. 

Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company's network.

If I try launching the Live Online classroom and my browser does not natively support WebRTC, what can I expect?

When launching the Live Classroom from a browser that does not natively support WebRTC (i.e. IE 11), the user will receive an Audio/Video Plugin Required message.

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all state-required/regulated products allow for mobile tablets and phones to be used.

  • When working on the state-required/regulated course material, you are required to use a Windows- or Mac-based desktop or laptop computer.
  • We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
  • We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
  • For business customers, please verify the browser choice and use with your manager or IT department.
  • We recommend online learners have the latest version of Flash (until Aug 1st, 2018) when it will no longer be needed.
  • We recommend online learners have at least a 2MB connection.
You will need to request the desktop version of the site:
  • In Chrome, click on the three little dots in the bottom right of your browser window, tap the box next to "Desktop Site."  
  • In Safari, tap and hold the "Aa" in the upper left until the menu appears, and then choose “Desktop Site."   
  • In Firefox, click on the three dots in the upper right, and then tap the box next to "Request Desktop Site.."
You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions: 
  1. Use one of the other recommended browsers.
  2. Clear your browser’s cache and cookies:  
  3. If possible, use a wired Internet connection.
  4. Try another network connection, such as your phone’s cellular network.
  5. Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
  6. Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.
When choosing to share your screen, your browser will ask if you’re sure you want to allow the feature to show your screen to others. Make sure you’ve allowed screen sharing through your browser.

WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.

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