Business Hours

Technical Support

  • Monday-Thursday: 8:00 am-10:00 pm ET
  • Friday: 8:00-9:30 pm ET

Customer Support

  • Monday-Thursday: 8:00 am-7:00 pm ET
  • Friday: 8:00-6:30 pm ET

Note:  Support by the College for Financial Planning® —a Kaplan Company at the contact information outlined below is available Monday - Friday: 8:00 am - 5:00 pm CT.

    Alternatives to Calling

    • Use the Live Chat feature.
    • Fill out the contact form at the bottom of this page. Please note it can take up to 48 hours for a response.
    • View our Frequently Asked Questions below to see if your question has already been answered.

    Contact Information

    Insurance & Securities

    Main: 608.779.8301
    Toll Free: 877.731.5061
    Fax: 608.779.5877

    College for Financial Planning Designation Specialists

    800-237-9990 Option 2

    Address: 9000 E. Nichols Ave., Centennial, CO 80112


    Grading & Regulatory

    Main: 800.824.8742
    Fax: 608.779.0442

    Accounting CPE

    Main: 866.265.1561

    Kaplan Course Access FAQs

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