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Kaplan FAQ

Business Hours

Customer Support

  • Call, chat, or email our customer support Monday - Friday, 9:00 am - 6:00 pm EST.
  • Password resets and Course access assistance is available Monday - Friday, 9:00 am - 10:00 pm EST.

Note:  Support by the College for Financial Planning® —a Kaplan Company at the contact information outlined below, is available Monday - Friday: 9:00 am - 6:00 pm EST.

    Alternatives to Calling

    • Use the Live Chat feature.
    • Fill out the contact form at the bottom of this page. Please note it can take up to 48 hours for a response.
    • View our Frequently Asked Questions below to see if your question has already been answered.

    Contact Information

    Insurance, Securities, Professional Skills

    Main: 877.731.5061

    College for Financial Planning

    Enrollment: 800-237-9990 option 3

    Student Services: 800-237-9990 option 2

    Address: 9000 E. Nichols Ave., Centennial, CO 80112


    Grading & Regulatory

    Main: 800.824.8742
    Fax: 608.779.0442

    Accounting CPE

    Main: 866.265.1561