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Kaplan Financial Education Return Policy

Return Policy

Purchases of downloadable products/services are final and non-refundable. Returns of paper-based study materials, prepackaged software, or product packages will be accepted within 30 days of the date you receive your order. All materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap, and product package returns must include all originally shipped components. Returns are subject to a $20 Restocking/Administrative Fee.

Defective materials may be exchanged for the same product within 90 days of delivery.

Requests to cancel orders that have been processed are subject to a $20 restocking fee. If the order has been shipped and is in transit with the courier service, a $20 restocking fee plus shipment costs will be charged against the refund amount. You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:

Kaplan Returns
C/O LSC Communications
1433 Pleasant Valley Road
Harrisonburg, VA 22801

Refunds will be issued to the original payment method within 30-45 business days after the return is received and processed.

Additional Policies