Question 1

What is the Kaplan Way?

Accepted Answer

Please visit the Kaplan Way section to learn more about our learning science methodology. [https://www.kaplanfinancial.com/about-kaplan/kaplan-way]

Question 2

What is Kaplan's retake policy for classes?

Accepted Answer

Read about each subject area's PassProtection™ policy below. Insurance and Securities Licensing: Kaplan Professional Education is confident that you will pass your Securities or Insurance Licensing Exam after taking our Live Class. However, in the event that you were unsuccessful in passing your exam, or simply wish to take the class again, please contact our Student Support department at 800.824.8742. You may retake the same class, subject to the conditions described herein, within one year of the date purchased. All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ enrollments are limited to a combined total of four (4) occurrences within one year of the date purchased. If you have exceeded this limitation or the timeframe of one year from date of purchase, you will need to re-purchase the materials and/or class and a new PassProtection™ Retake term will begin.For more information, please call Student Support at 800.824.8742.CFP® Certification: You are eligible for PassProtection™ if you purchase a Live Review Study Solution. If you do not pass the CFP® exam after purchasing a Live Review Study Solution, you will receive a free subsequent Live Review Study Solution within a one-year window of time (three exam cycles). To be eligible, you must submit your Official Score Report to fpexamresults@kaplan.com within three weeks of receiving it from CFP Board. All exam results will remain confidential. Insurance Continuing Education: Insurance Continuing Education does not offer PassProtection™. If you take the course, you are able to take the final exam as many times as you wish until you attain the score you need.

Question 3

What is Kaplan's return policy?

Accepted Answer

Kaplan's full return policy can be found at https://www.kaplanfinancial.com/help/return-policy.

Question 4

I registered to attend a Kaplan live class, but now I can't make it. How do I cancel or change my class date?

Accepted Answer

Our policy gives you the opportunity to reschedule up to 8 days before your class. If changes or cancellation takes place within 8 days of the class, a $20 admin fee or $100 cancellation fee may apply.  Call or email our Student Support team at 800.824.8742 or contactus@kaplan.com with the date, time, and location that works best for you. If you want to extend your access period for licensing classes for an additional amount of study time, fees may apply.

Question 5

I'm locked out of my Kaplan course. What should I do?

Accepted Answer

If you can't access your course, please contact our Technical Support team by calling 800.824.8742, then choose option #2. Please visit the Technical Support page for current hours at https://www.kaplanfinancial.com/help/tech-support.

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