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Kaplan Financial Education Frequently Asked Questions

Find answers to all of your questions about Kaplan's education programs. If you have any additional questions or would like to work with our Student Support team, just contact us.

Kaplan Financial Education FAQ

Technical Requirements and Support FAQ

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FAQs

Kaplan Financial Education Frequently Asked Questions

Kaplan Financial Education FAQ

Do you still offer CIMA exam preparation?

What package is right for me?

What is your return policy?

What is the retake policy for classes?

What is the Kaplan Way?

What are the system requirements for your online courses?

I'm locked out of my course. What should I do?

I'm having problems ordering a package for someone else. What do I do?

I registered to attend a live class, but now I can't make it. How do I cancel or chance my class date?

I have questions about my course. Who can help me?

How do I log in to access my online tools?

How do I change my password?

Can I return the study materials if I am not satisfied?

Technical Requirements and Support FAQ

What are the technical requirements for Live Online Courses?

How do I contact Tech Support?

When will Kaplan switch to HTML5 based technology for their live online courses?

How do I prepare for Kaplan's live video platform upgrade?

How do I install the Temasys plugin before my first class?

Is your browser WebRTC ready?

Why are we moving away from Flash to WebRTC/HTML5?

What are the system requirements?

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