FAQ

Please view our current return policy.

Follow these steps to change your password:

1. Enter your email address here.
2. In the recovery email you received, select the link provided to input your new password.
3. After submitting your password, select Log in now and log in with your username and password.
4. Select Access Your Courses in the upper right corner.
5. Select your course to begin studying.

1. Click Login in the top menu.
2. Choose your product.
3. Enter your username and password.
4. Click the Login button.
5. If a security warning pops up, click Yes.
6. On the left menu bar, click Access Your Courses.
7. The first time you login you will see the Terms & Conditions.
8. Read the Terms & Conditions and click I Agree.
9. You should now be in the Online Access home.

If you're currently enrolled in one of our courses and have questions related to:

• Locating/tracking materials, rescheduling a class, or filing of CE credits, please contact our Student Support team: 800.824.8742 or contactus@kaplan.com.
   
• Accessing or viewing your courses or assistance with online education, our Technical Support team can help you: 800.824.8742, then choose option #3. Please visit the Technical Support page for current tech support hours.

Our policy gives you the opportunity to reschedule your class as needed during your access period for no additional fees.  Call or email our Student Support team at 800.824.8742 or contactus@kaplan.com with the date, time, and location that works best for you. If you want to extend your access period for an additional amount of study time, fees may apply.

If you’d like to place an order for someone else, but you are not an admin and/or don’t have access to a company portal, please contact our Student Support team at 800.824.8742.

If you can't access your course, please contact our Technical Support team by calling 800.824.8742, then choose option #3. Please visit the Technical Support page for current tech support hours.

Current system requirements can be found on our Tech Support page.

Please visit the Kaplan Way section to learn more about our learning science methodology.

Insurance Licensing 

You're covered by our PassProtection™ program if you utilize Kaplan Financial Education's review class to prepare for a licensing exam. Please visit our PassProtection page for details.

Securities Licensing

You're covered by our PassProtection™ program if you utilize Kaplan Financial Education's review class to prepare for a licensing exam. Please visit our PassProtection page for details.

CFP^® Certification

Insurance Continuing Education

Insurance Continuing Education does not offer PassProtection™. If you take the course, you are able to take the final exam as many times as you wish until you attain the score you need. 

Kaplan's full return policy can be found here.

We know that there's no one-size-fits-all solution when it comes to preparing for your licensing exam. That’s why we offer a variety of options to fit your lifestyle and schedule. Compare our study packages for Insurance, Securities, CFP Education, and CFP Exam Prep.

Many internet browsers have already begun phasing out Flash (e.g. Microsoft, Chrome, Firefox) due to security vulnerabilities, reduced power consumption, and faster page loads. Kaplan is proactively working toward replacing Flash to ensure uninterrupted service for our customers and, more importantly, reduce the critical security vulnerabilities that Flash poses to our customers. Some of our clients have already begun the process of disabling Flash on their internal networks due to IT security risks.

WebRTC is a protocol supported by modern browsers. If your browser does not support WebRTC, you must install the Temasys WebRTC browser plugin or use a supported browser before Monday, December 4, 2017, to avoid any disruption in service. Please see the list below. We recommend utilizing the latest versions of your browser. To test your browser, please run this test: Kaplan Connection 2.0 Browser Test.

Please navigate to this website to install the Temasys plugin on your machine OR forward onto your IT team to install across your company's network.

If I try launching the Live Online classroom and my browser does not natively support WebRTC, what can I expect?

When launching the Live Classroom from a browser that does not natively support WebRTC (i.e. IE 11), the user will receive an Audio/Video Plugin Required message.

To ensure a smooth transition for your organization, please take the following steps and contact us if you have any issues.

1. Allow for TCP connection secured over TLS over port 443 along with UDP Ports 443 and 10,000 - 20,000
2. If your company utilizes an internet browser not natively compatible with WebRTC (IE11 or before, Safari 10 or before), install the Temasys plugin. 

We have already begun phasing in this new technology, and all products will be switched over by July 31, 2018. At that time, all live online classes will be delivered via the upgraded HTML5-based technology.

Products impacted:  This will impact live online classes only.

* Minimum requirements depends on the number of video feeds

Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:00 pm ET

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

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Questions include information related to minimum system requirements, mobile device support, handling pop-ups, display issues, audio system testing, etc. View Now »