We’re keeping an eye on the COVID-19 situation and will update existing and prospective students as more information becomes available, and we will continue to update these FAQs.
COVID-19 Licensing and Continuing Education Announcements
Proctoring and State Requirements Updates
Exam Provider and Testing Center Updates
We understand the frustration caused by testing center closures during this pandemic, and we are here to support you. If your securities licensing exam has been canceled, our team of experts has pulled together guidance for how to stay prepared for your rescheduled date.
Will access to my online package be extended?
Yes, we sent an email to customers with active Insurance and Securities licensing packages on March 20, 2020. We will be extending your online access by an additional 60 days. No action will be needed from you to access this extension. Log onto your LMS as usual, and you will see your new package expiration date.
Are in-person classes canceled?
Kaplan's top priorities are the health and safety of employees, students, customers, and the community while continuing to provide the highest quality educational programs and support under any circumstances. As you are aware, things in our communities continue to change rapidly relative to COVID-19. In response, we’ve made the decision to cancel all live, in-person classes with start dates from March 19 through May 1, 2020.
If you have registered for a live, in-person class, we are notifying all customers and whenever possible, we will provide you with other options, such as online, self study, or virtual live online classes to ensure you receive the education and support you need from Kaplan. In many cases, we can help you find an alternative online option so you can continue with your educational program. If that is not an option, we will reschedule once we have re-established live, in-person classes at your location.
If you have questions or concerns, please contact us at 800-824-8742 so that we can help you make the right decision for your needs.
Please remember, even if you are feeling a little unwell, please stay home. Staying home when sick is the best way to prevent the spread of germs. We will work with you to make up a class or provide other online or self study options so you can complete your education successfully.
What if my company or association is hosting a class at my location?
If your company, society, or association has arranged for a Kaplan program at your location, any decisions regarding changes to the delivery of the program will be made jointly between Kaplan and your organization.
Kaplan will notify students via email of any program changes at your location. Feel free to contact your company, association, society, or other representative for further details.
What are my options if I want to minimize my contact with others?
Whenever possible, we have options for live online and / or self-paced online self-study options. As the need arises, we will proactively move education experiences to online options.
What should I do to protect myself and others from spreading the virus?
- Wash your hands frequently with soap and water for at least 20 seconds
- Avoid close contact with people who are sick
- Practice respiratory hygiene: cover your cough or sneeze with a tissue
- If you have fever, cough, or difficulty breathing, seek medical care early
- Stay informed and follow the advice given by your healthcare provider
- Stay home when you are sick
- Clean a disinfect frequently touched objects and surfaces