Coronavirus (COVID-19) Update: Kaplan’s top priorities are the health and safety of employees, students, customers, and the community. If you have individual concerns, please visit our FAQ page ».

COVID-19 Updates

Last Updated: June 1, 2020
We’re keeping an eye on the COVID-19 situation and will update existing and prospective students as more information becomes available. We are here to support you through regular updates to this page.

Exam Provider and Testing Center Updates

Below are updates about testing center closures and impacted exams during this pandemic.

Proctoring and State Requirements Updates

CFP® Exam FAQs

Has the July 2020 CFP® exam been impacted? 

Based upon the latest information, and given the forecasts for the next several months, CFP Board has postponed the July 2020 exam administration to September 22-29, 2020.

July testing appointments currently scheduled with Prometric will need to be rescheduled to available dates in the new September 2020 testing window (September 22-29). By May 31, 2020, candidates registered for the July 2020 exam will receive an email with instructions on how to schedule testing appointments in September. If September is not an option, candidates will have the option to postpone to November.

For more details, visit the CFP Board website.

Will my online access for Exam Prep Review be extended?

We will be extending online access for students enrolled in our Exam Prep Review for the July 2020 exam to September 30, 2020. No action will be needed from you to access this extension. Log onto your LMS as usual, and you will see your new package expiration date.

If I was registered for the July CFP® exam but am now taking it in September, how do I stay prepared for my rescheduled exam?

If the timing of your exam has been impacted, our team of experts has pulled together a webinar titled "Staying Prepared for the September 2020 CFP® exam" for how to stay prepared for your rescheduled date.  You can watch the webinar ondemand.

Insurance and Securities Licensing Packages FAQs

Will access to my online package be extended?

Yes, we sent an email to customers with active Insurance and Securities licensing packages on March 20, 2020. We will be extending your online access by an additional 60 days. No action will be needed from you to access this extension. Log onto your LMS as usual, and you will see your new package expiration date.

How do I stay prepared for my securities licensing exam?

If your exam has been impacted, our team of experts has pulled together guidance for how to stay prepared for your rescheduled date.

General FAQs

Are in-person classes canceled?

Kaplan's top priorities are the health and safety of employees, students, customers, and the community while continuing to provide the highest quality educational programs and support under any circumstances. As you are aware, things in our communities continue to change rapidly relative to COVID-19.  In response, we’ve made the decision to cancel all live, in-person classes with start dates from March 19 through July 6, 2020.

If you have registered for a live, in-person class, we are notifying all customers and whenever possible, we will provide you with other options, such as online, self study, or virtual live online classes to ensure you receive the education and support you need from Kaplan.  In many cases, we can help you find an alternative online option so you can continue with your educational program.  If that is not an option, we will reschedule once we have re-established live, in-person classes at your location.

If you have questions or concerns, please contact us at 800-824-8742 so that we can help you make the right decision for your needs.

Please remember, even if you are feeling a little unwell, please stay home. Staying home when sick is the best way to prevent the spread of germs. We will work with you to make up a class or provide other online or self study options so you can complete your education successfully.


What if my company or association is hosting a class at my location?

If your company, society, or association has arranged for a Kaplan program at your location, any decisions regarding changes to the delivery of the program will be made jointly between Kaplan and your organization.

Kaplan will notify students via email of any program changes at your location. Feel free to contact your company, association, society, or other representative for further details.


Is Kaplan offering any free resources to workers laid-off or furloughed due to the coronavirus pandemic?

Yes, we are offering free online education and skills development courses to individuals who have been furloughed or laid off from their jobs due to the COVID-19 pandemic. We have created a self-enrollment portal that will permit individuals to choose from a variety of online training courses that aim to help people develop and hone both personal and career skills. There are more than 30 courses available, including:

  • Interviewing skills, resume writing, and salary negotiation;
  • Working remote and managing remote teams;
  • Decision-making techniques and critical thinking skills;
  • Fundamentals of data and analytics;
  • Personal financial planning basics;
  • Introduction to sustainable investments;
  • Financial basics for kids.

Individuals can access the portal directly through


What are my options if I want to minimize my contact with others?

Whenever possible, we have options for live online and / or self-paced online self-study options. As the need arises, we will proactively move education experiences to online options.


What should I do to protect myself and others from spreading the virus?

Follow the guidelines laid out by the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC):

  • Wash your hands frequently with soap and water for at least 20 seconds
  • Avoid close contact with people who are sick
  • Practice respiratory hygiene: cover your cough or sneeze with a tissue
  • If you have fever, cough, or difficulty breathing, seek medical care early
  • Stay informed and follow the advice given by your healthcare provider
  • Stay home when you are sick
  • Clean a disinfect frequently touched objects and surfaces