Our Frequently Asked Questions (FAQs) section provides answers to questions you may have about Kaplan's study tools and instruction offerings for CFP® exam preparation. View the answers by clicking on the questions below.
Via UPS, you will receive a soft-bound textbook for courses 101–106, as well as a copy of Understanding Your Financial Calculator. You will not receive a Textbook for the 107 course because all materials are provided to you via your online classroom.
Via email, you will receive course confirmation along with a username and instructions to establish a password for initial login. The following online assets are available to you after logging in with your username and password:
If you selected eBooks, you will also receive an email with instructions on how to access your materials through the VitalSource® platform. You can learn more about VitalSource® later in the FAQs.
Your self-study course includes online eBooks, but if you added on print textbooks you will receive your soft-bound book via UPS. You will not receive an eBook or textbooks for the 107 course because all materials are provided to you via your online classroom.
eBooks are accessed through the VitalSource® platform. You will also receive and email with instructions on how to access materials through the VitalSource® platform. You can learn more about VitalSource® later in the FAQs.
You will receive course confirmation via email, along with a username and instructions to establish a password for initial login. The following online assets are available to you after logging in with your username and password:
You will have access to your online assets until the end of the exam month during which your education program cycle ends. For example, if you are attending courses associated with a program cycle that began in March 2017, you will have access to your online assets until March 2018.
For courses 101–106, there are 10 unit quizzes, 1 case study quiz, and 1 final exam. Each unit quiz has 10 questions, with an allotted time of 40 minutes per quiz. The case study quiz has 10 questions, with an allotted time of 60 minutes. The final exam has 50 questions, with an allotted time of 3.5 hours.
There are no quizzes associated with course 107. However, students are required to submit a written financial plan along with a video clip of explaining part of the plan to the client.
Upon your completion of all required education courses through Kaplan, or transferred courses, Kaplan will notify the CFP Board automatically that you have completed all educational requirements. Upon Kaplan’s submission of your education completion, you will receive an email from the CFP Board.
If you have not completed all of the required education courses with Kaplan and have not transferred courses to Kaplan, you must apply to the CFP Board using the individual Letters of Verification received from the various educational providers.
First of all, a big “congratulations” is due for completing the required education. We strongly recommend you keep the momentum going and move directly to preparing for the CFP® exam. The Kaplan's Exam Prep Review is critical to ensuring you build on the knowledge you obtained during the education program and take it a step further to prepare to pass the exam.
You can contact the CFP Board here:
Website: www.cfp.net
Email: examinations@cfpboard.org
Phone: 800.487.1497 (Toll-Free)
Please visit CFP Board's website for more information about CFP® certification. Kaplan is an independent educational provider assisting candidates in preparing for the CFP® exam, and is not affiliated with CFP Board.
1. What is VitalSource®?
VitalSource® is the preferred and most used e-textbook platform in higher education today, and the VitalSource Bookshelf® is the most advanced eBook software in the world. With VitalSource®, you get three-way access to your books: download, online, and mobile. Notes and highlights automatically stay in sync no matter where you take them (mobile requires online synch). In the library, at the computer lab, or even in a clinical setting, you can access your books when you need them—whether you brought your laptop or not.
2. What products are available as eBooks?
CFP® certfication Education and Review books are available as VitalSource® eBooks. The eBook provides access to your study materials in a digital format for use on a personal computer, Apple® mobile device (including iPad®, iPhone®, and iPod touch®), Android™ mobile device, and the Kindle Fire.
3. How many devices will I be able to use my eBooks on?
When you purchase the eBook versions, you will get access to view them online. You can also access and download them on up to two personal computers and up to two mobile devices.
4. What are the features of the VitalSource® eBooks?
Features of the eBook include:
5. How do I access eBook products on my desktop or laptop computer?
When you purchase an eBook product, you will receive an email with installation instructions and a unique registration code to activate your eBook. With a compatible browser, you will be able to access your eBooks via the Internet at online.vitalsource.com or from a file you directly download.
To download the eBook files for use on your personal computer, your computer must meet certain system requirements.
Download the VitalSource Bookshelf®
Important note to Microsoft Windows XP users:
You may need to download and install Microsoft’s .NET framework in order for the eBook to run properly on your computer. The installation program will automatically determine whether your computer needs .NET and prompt you through the download and installation of .NET prior to installing the VitalSource® eBook. Downloading and installing .NET may take 10 to 40 minutes, depending on your computer’s configuration and your Internet connection speed.
If you prefer not to download Microsoft’s .NET framework, you can still access your eBook content using the online version of the eBook. (While the downloadable version can be accessed anytime, the online version is only accessible when you have an active Internet connection.)
More information about the VitalSource BookShelf®
Find out more about system requirements.
6. How do I access eBook products on my mobile device?
The eBook version provides access to the curriculum in digital format for use on a personal computer, Apple® mobile device (including iPad®, iPhone®, and iPod touch®), Android™ mobile device, and the Kindle Fire, eliminating shipping and customs fees. When you purchase an eBook product, and it is assigned to your account, you will receive installation instructions and a unique registration code to activate your eBook.
7. How long will I have access to my eBook?
You will have access to your eBooks through VitalSource® for 1 year (online) from the date of your code redemption and 2 years access for downloaded material.
8. Are there any limitations to the VitalSource® mobile apps? Yes, there are some limitations to the mobile apps in comparison to the desktop version. Please see the important notes regarding your eBooks on mobile devices.
9. Who do I contact if I am having technical difficulties?
For immediate answers to common technical support issues, our eBook vendor, VitalSource®, has a searchable Knowledge Base that contains the answers to several common questions.
If you require further assistance, visit VitalSource Technical Support or contact the VitalSource Service and Support line. They will connect you with a VitalSource Bookshelf® expert who specializes in your exact question. The U.S.-based support center is open 24/7 to accommodate your schedule.
10. What are the system requirements for eBooks?
Please Note: Purchases of all VitalSource® eBooks sales are final and non-refundable.
