Question 1

Student Code of Conduct

Accepted Answer

Upon enrollment in any of the College's courses or programs or upon the purchase of any product, you agree to the following:

You will conduct yourself ethically, honestly, and with integrity as a responsible member of the College's academic community. This requires the demonstration of mutual respect and civility in academic and professional discourse.
You will perform independently on any examination or assignment.
You understand that any duplication or printing of test material is considered a violation of the Examination Procedures and may result in dismissal from the course or program.
You will stay apprised of all College, program, and course announcements and deadlines.
You will act with competence, exercise due diligence, and use prudent professional judgment in all your professional activities.
You will only claim completion of a program or course, or of earning a designation, after the College has formally notified you of such completion.

Failure to abide by these expectations may result in disciplinary action up to and including dismissal from the College and/or denying your right to use the College's designation(s).

Question 2

Calculators

Accepted Answer

You may not use a calculator with alpha-programmable keys during any examination. Approved Calculator List

Question 3

Grading

Accepted Answer

CFP^®Certification Education Grading policies can be found in the: CFP^® Education Program Grading Policies.

Graduate degree program grading policies may be found in the Graduate Degree Program Student Handbook.

Question 4

Credit for Prior Learning

Accepted Answer

Students who have completed coursework outside of their College for Financial Planning^®—a Kaplan Company program may be eligible to apply their education to their program with the College. Official documentation is required. The Credit for Prior Learning Policy is applicable to all programs within the College.

Question 5

Voluntary Withdrawal

Accepted Answer

You are responsible for initiating a request for withdrawal. You will be assigned an enrollment status of "withdrawn" if you voluntarily withdraw from any active College course or program. To voluntarily withdraw, you must complete and sign the College for Financial Planning's Withdrawal Form. This form must be returned by email or fax as directed on the form. Your withdrawal will be effective on the date the College receives your completed Withdrawal Form. A final grade of ‘W’ will be assigned to any withdrawn course.

Question 6

Military Leave of Absence

Accepted Answer

If you are actively serving in the military and receive orders to relocate to an area not conducive to online asynchronous learning, you may request a military leave of absence. You must submit a copy of your orders along with the Leave of Absence Request form to the Appeals Committee prior to departing at cffp.appealscommittee@cffp.edu or fax to 303-220-1810. You are still responsible for any related tuition and fees during an approved military leave of absence.

Question 7

Non-Payment of Account

Accepted Answer

Tuition and fees not paid according to terms and conditions applicable may result in the following:

Suspension from the course or program
Student account and record placed on a collections hold status
Withholding of an earned certificate, diploma, or transcript
Accounts with an unpaid balances or in a delinquent status may be sent to a third-party collection agency

Question 8

Transferability of Enrollment

Accepted Answer

Your program or course enrollment is not transferable to another student regardless of corporate affiliation or billing agreement.

Question 9

External Agencies

Accepted Answer

If you have exhausted all other opportunities for resolution with the College, you have the right to file a complaint with an external agency.

Colorado Department of Higher Education information on the complaint policy and procedure may be found online at Colorado Department of Higher Ed.
The Higher Learning Commission instructions for submitting a complaint regarding the College's ability to meet the criteria of institutional accreditation may be found online at Higher Learning Commission.

Question 10

Nondiscrimination Policy

Accepted Answer

The College is committed to providing equal opportunity in its educational programs, activities, and employment practices and will not tolerate any discrimination or harassment of any kind with regard race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other category protected by federal, state, or local law. Questions regarding this policy can be directed to:

Kim Ryan, SHRM-CP |Human Resources Director

332 S Front Street

La Crosse, WI 54601

Cell: 608-797-6655 | Fax: 800-296-7094 |kimberly.ryan@kaplan.com

Question 11

Accessibility & Accommodation Requests

Accepted Answer

View our accessibility and accommodation policy

Question 12

California Student Tuition Recovery Fund Disclosures

Accepted Answer

The State of California established the Student Tuition Recovery Fund (STRF) to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a California resident while enrolled, or was enrolled in a residency program, if the student enrolled in the institution, prepaid tuition, and suffered an economic loss. Unless relieved of the obligation to do so, you must pay the state-imposed assessment for the STRF, or it must be paid on your behalf, if you are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if you are not a California resident, or are not enrolled in a residency program."

It is important that you keep copies of your enrollment agreement, financial aid documents, receipts, or any other information that documents the amount paid to the school. Questions regarding the STRF may be directed to the Bureau for Private Postsecondary Education, 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, (916) 431-6959 or (888) 370-7589.

To be eligible for STRF, you must be a California resident or are enrolled in a residency program, prepaid tuition, paid or deemed to have paid the STRF assessment, and suffered an economic loss as a result of any of the following:

The institution, a location of the institution, or an educational program offered by the institution was closed or discontinued, and you did not choose to participate in a teach-out plan approved by the Bureau or did not complete a chosen teach-out plan approved by the Bureau.
You were enrolled at an institution or a location of the institution within the 120 day period before the closure of the institution or location of the institution, or were enrolled in an educational program within the 120 day period before the program was discontinued.
You were enrolled at an institution or a location of the institution more than 120 days before the closure of the institution or location of the institution, in an educational program offered by the institution as to which the Bureau determined there was a significant decline in the quality or value of the program more than 120 days before closure.
The institution has been ordered to pay a refund by the Bureau but has failed to do so.
The institution has failed to pay or reimburse loan proceeds under a federal student loan program as required by law, or has failed to pay or reimburse proceeds received by the institution in excess of tuition and other costs.
You have been awarded restitution, a refund, or other monetary award by an arbitrator or court, based on a violation of this chapter by an institution or representative of an institution, but have been unable to collect the award from the institution.
You sought legal counsel that resulted in the cancellation of one or more of your student loans and have an invoice for services rendered and evidence of the cancellation of the student loan or loans.

To qualify for STRF reimbursement, the application must be received within four (4) years from the date of the action or event that made the student eligible for recovery from STRF.

A student whose loan is revived by a loan holder or debt collector after a period of noncollection may, at any time, file a written application for recovery from STRF for the debt that would have otherwise been eligible for recovery. If it has been more than four (4) years since the action or event that made the student eligible, the student must have filed a written application for recovery within the original four (4) year period, unless the period has been extended by another act of law. However, no claim can be paid to any student without a social security number or a taxpayer identification number.

Question 13

Name Change Policy

Accepted Answer

The College is committed to maintaining accurate student records, including up-to-date legal student names. The following guidelines will assist students in changing their legal name on College records after you have legally changed your name. Requests will update all records, including academic transcripts. Requests for alumni will update records only; if a new certificate or diploma is required a separate order for a new document will need to be submitted.

Submit a completed and signed Name Change Request Form to request your name be changed on College records. Along with your request, include legal supporting documentation. The College defines legal supporting documentation as one or more of the following: state or government issued ID (such as a driver's license or passport), marriage certificate, divorce decree, birth certificate, social security card or court issued name change.

Question 14

Transcript Requests

Accepted Answer

Students may request an official transcript from the Registrar's Office in one of two ways:

Online via the eCollege student portal, or
By completing and submitting a Transcript Request Form

A fee of $15.00 per copy is required when ordering and can be paid to the Student Services Department at 1.800.237.9990.

Question 15

Appeals (Academic and Non-Academic)

Accepted Answer

Under most circumstances, you will be able to progress through a course or program by adhering to the procedures or soliciting assistance. The College for Financial Planning is committed to the equitable enforcement of its policies and makes reasonable efforts to resolve student concerns. However, in the event you believe your situation warrants a potential exception to College policy, please follow the guidance of the College Appeals Policy to have your case reviewed by either Academic Affairs or the College Appeals Committee.

Academic Appeals

To appeal a grade or other academic decision, you must first contact your instructor to review discrepancies within 30 days of the grade being posted. If you and the instructor are unable to resolve the issue, you may submit an appeal, in writing, to the Provost. The appeal must provide substantiating reason for carrying the appeal forward and include suggested resolutions and documentation of the situation. The Provost, or designee, will review and provide a decision typically within two weeks of the original submission of the appeal and documentation. The decision will be communicated in writing and is final.

Non-Academic Appeals

In the event you have a concern or request that cannot be satisfied through adherence to the College's policies, you must provide a formal Non-Academic Appeals Form detailing, in writing, the situation you feel has not been resolved. Be as specific as possible, outlining the appeal issue and noting any previous communications with College personnel, including suggested resolutions to and documentation of the situation. You are responsible for completing and submitting the Appeal Form and submitting all required supporting documentation. An Appeal Form completed on your behalf will not be accepted. This form can be returned by email, fax, or mailed to the number or address provided.

The Appeals Committee reviews and provides decisions typically within two weeks of original submission of the appeal and documentation. The decision of the Appeals Committee is final and will be communicated to you in writing.

Extenuating Circumstances

For situations involving extenuating circumstances, an Extenuating Circumstances Request Form must be completed.

Question 16

Refunds

Accepted Answer

Refund Policies vary by program.

CFP^® Certification Education program students please refer to the CFP^® Certification Education Refund Policy.
Students enrolled in one of our Professional Designations please refer to the Professional Designation Refund Policy.
Graduate students either accepted into a Master of Science degree program or taking courses as a Non-Degree Seeking student, please review the Add/Drop section found in the Graduate Student Handbook. The refund policy can be found in the MS Program Refund Policy.

Wealth Management Policies & Procedures

General

Student Code of Conduct

Calculators

Grading

Credit for Prior Learning

Voluntary Withdrawal

Military Leave of Absence

Non-Payment of Account

Transferability of Enrollment

External Agencies

Nondiscrimination Policy

Accessibility & Accommodation Requests

California Student Tuition Recovery Fund Disclosures

Name Change Policy

Transcript Requests

Appeals (Academic and Non-Academic)

Refunds

Professional Designation Programs

Program Format

Designation Testing Deadlines

Length of Enrollment

Re-enrollment

Designation Conferment

The Life Underwriter Training Council FellowSM (LUTCF®)

LUTCF® Program Format

LUTCF® Testing Deadlines

LUTCF® Testing Center Requirement

LUTCF® Length of Enrollment

LUTCF® Re-enrollment

LUTCF® Course Audit

LUTCF® Designation Conferment

LUTCF® Transfer of Credit

LICENSING

WEALTH MANAGEMENT

MASTERS PROGRAM

CONTINUING EDUCATION

PROFESSIONAL DEVELOPMENT

ARCHITECTURE & ENGINEERING

ADVANCED DESIGNATIONS

PROFESSIONAL CERTIFICATES

WHOLESALE REAL ESTATE

IT TRAINING

KAPLAN COMPANIES

The Life Underwriter Training Council Fellow^SM (LUTCF^®)

LUTCF^® Program Format

LUTCF^® Testing Deadlines

LUTCF^® Testing Center Requirement

LUTCF^® Length of Enrollment

LUTCF^® Re-enrollment

LUTCF^® Course Audit

LUTCF^® Designation Conferment

LUTCF^® Transfer of Credit