CFP^® Certification Program Policy

Terms and Conditions for CFP^® Exam Products

In addition to the general Terms and Conditions applicable to all Kaplan materials, as stated separately, specific to Kaplan's CFP^® certification and exam preparation courses include the following:

1. AccFP Program Cancellation / Refund Policy for Premium Purchasers. Cancellation requests must be provided in writing via email or fax to Kaplan 30 days in advance of the program start date. Refunds will be issued, less a $350 processing fee if the student does not return the Student Binder and Textbook. If the Student Binder and Textbook is returned, refunds will be issued less a $50 processing fee. No refunds can be granted if cancellation occurs less than 30 days prior to the program start date, or if a registrant fails to attend. Students who do not cancel 30 days in advance and do not receive a refund may re-enroll in that course at a 50% discount off the current retail price for an additional 2 years.

2. AccFP Program Cancellation / Refund Policy for PremiumPlus Purchasers. Cancellation request must be provided in writing via email or fax to Kaplan within 30 days of the date of purchase. Refund requests within the 30 days of purchase will be issued, less a $350 processing fee if the student does not return the Student Binder and Textbook. If the Student Binder and Textbook is returned, refunds will be issued less a $50 processing fee. No refunds will be granted after 30 days beyond the date of purchase. PremiumPlus students have 2 years from point of purchase to complete the education and live review courses. Students who do not complete the program within 2 years may purchase the AccFP courses or review at a 50% discount off the current retail price for an additional 2 years.

3. AccFP Program Rollover Request. AccFP students are allowed one complimentary rollover to a future cycle. The future cycle must be within 1 year (3 exam cycles) of the original start cycle. Students seeking to move cycles a second time will be charged $100. The future cycle must be within 1 year (3 exam cycles) of the most recent cycle in which they were enrolled. Extension requests will not be granted beyond the second request. If the student does not complete the coursework within this timeframe, the student may re-enroll in the course at the discounted fee of 50% off the retail price. Note: Students moving to a future cycle will be required to pay shipping for updated materials, if necessary.

4. Live Review Program Cancellation / Refund Policy. Cancellation requests must be provided in writing via email or fax to Kaplan 30 days in advance of the program start date. Refunds will be issued, less a $350 processing fee if the student does not return the In-Class Guide unopened and in original packaging. If the In-Class Guide is returned unopened and in original packaging, refunds will be issued less a $50 processing fee. No refunds can be granted if cancellation occurs less than 30 days prior to the program start date, or if the registrant fails to attend.

5. Live Review Program Rollover Request. Review students are allowed one complimentary rollover to a future cycle. The future cycle must be within 1 year (3 exam cycles) of the original start cycle. Students seeking to move cycles a second time will be charged $100. The future cycle must be within 1 year (3 exam cycles) of the most recent cycle in which they were enrolled. Extension requests will not be granted beyond the second request. If the student does not complete the coursework within this timeframe, the student may re-enroll in the course at the discounted fee of 50% off the retail price. Note: Students moving to a future cycle will be required to pay shipping for updated materials, if necessary.

6. Live Review PassProtection Policy. Kaplan Review students that are unsuccessful in passing the exam may take a free repeat within 1 year (3 exam cycles) of the original cycle. If a student is unsuccessful on the second attempt, the student may re-enroll for a charge of $100. The student must take the review within 1 year (3 exam cycles) of the most recent review cycle. If the student is still not successful in passing the exam, the student may re-enroll in a future review at the discounted fee of 50% off the retail price. Note: Students moving to a future cycle will be required to pay shipping for updated materials, if necessary.

7. Self Study Online Program Cancellation / Refund Policy for EssentialPlus Purchasers. Cancellation request must be provided in writing via email or fax to Kaplan Financial Education within 15 days of the date of purchase. Refund requests within the 15 days of purchase will be issued, less a $50 processing fee if shipped materials are returned in reusable condition. If the shipped materials are not returned in reusable condition, a refund less $350 is provided to the student. No refunds will be granted after 30 days beyond the date of purchase. EssentialPlus students have 2 years from point of purchase to complete the education and live review courses. Students who do not complete the program within 2 years may purchase the Essential or EssentialPlus courses or review at a 50% discount off the current retail price for an additional 2 years.

8. Self Study Online Program Cancellation / Refund Policy. Cancellation requests must be provided in writing via email or fax to Kaplan Financial Education. Full refunds will be issued if cancellation request is received within 15 days of course access if shipped materials are returned in reusable condition. If the shipped materials are not returned in reusable condition, a refund less $350 is provided to the student. No refund is granted if cancellation occurs 15 days after course access.

9. Self Study Online Program Extension Requests. Self-Study Online students are expected to complete the course within three months of enrollment. Students who are unable to complete the course within the 90 days of access will have the option to purchase an additional three months at a fee of $100, if requested prior to the initial course expiration date. If the student does not complete the coursework by the expiration date, the student may re-enroll in the course at the discounted fee of 50% off the retail price.

10. Ordering Policy. Purchases of product package, downloads, eBooks, electronic and online products/services, extended online access, and previous year sales are final and non-refundable. Cancellation or Return of any individual component contained within a product package will require the remaining items to be charged at full retail value plus a $20 administrative fee. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.

Audio, video, and CD-ROM software may be returned provided that the product is unopened and in its original packaging and shrink-wrap. Returns will be accepted within 14 days of the date you receive your order. NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received. All returns are subject to a restocking fee (the restocking fee will be 10% of retail price up to $50 maximum). Defective materials may be exchanged for the same product within 90 days of receipt of order.

Returns of paper-based materials will be accepted within 14 days of the date you receive your order. NO returns will be accepted less than 30 days prior to the exam, regardless of when the order was received. All returns are subject to a restocking fee (the restocking fee will be 10% of retail price up to $50 maximum). The materials must be returned in original, like-new, resalable condition and in the original packaging and/or shrink-wrap in order to be considered for a refund.

Requests for orders to be cancelled after they are processed will result in the refund being less a 10% restocking fee up to $50 maximum. If the order has been shipped and is in transit with UPS, the refund amount would be less the shipment costs, in addition to the 10% restocking fee.

You must contact our student support department via phone, fax, or email to obtain a return authorization (RA) number. The box the materials are returned in must be postmarked within 14 days of receipt of the order, and you need to write the RA number on the outside of the box. Refunds will be issued to the original payment method within 30 to 45 business days after the return is received.

Please return the materials, along with a copy of the original invoice and return authorization number, to:

Kaplan Returns
C/O RR Donnelley Book
Fulfillment Services
1433 Pleasant Valley Road
Harrisonburg, VA 22801

Please Note: Terms and Conditions are subject to change without notice, please review periodically.