FAQ

Please view our current return policy.

Follow these steps to change your password:

1. Enter your email address here.
2. In the recovery email you received, select the link provided to input your new password.
3. After submitting your password, select Log in now and log in with your username and password.
4. Select Access Your Courses in the upper right corner.
5. Select your course to begin studying.

1. Click Login in the top menu.
2. Choose your product.
3. Enter your username and password.
4. Click the Login button.
5. If a security warning pops up, click Yes.
6. On the left menu bar, click Access Your Courses.
7. The first time you login you will see the Terms & Conditions.
8. Read the Terms & Conditions and click I Agree.
9. You should now be in the Online Access home.

If you're currently enrolled in one of our courses and have questions related to:

• Locating/tracking materials, rescheduling a class, or filing of CE credits, please contact our Student Support team: 800.824.8742 or contactus@kaplan.com.
   
• Accessing or viewing your courses or assistance with online education, our Technical Support team can help you: 800.824.8742, then choose option #3. Please visit the Technical Support page for current tech support hours.

Our policy gives you the opportunity to reschedule your class as needed during your access period for no additional fees.  Call or email our Student Support team at 800.824.8742 or contactus@kaplan.com with the date, time, and location that works best for you. If you want to extend your access period for an additional amount of study time, fees may apply.

If you’d like to place an order for someone else, but you are not an admin and/or don’t have access to a company portal, please contact our Student Support team at 800.824.8742.

If you can't access your course, please contact our Technical Support team by calling 800.824.8742, then choose option #3. Please visit the Technical Support page for current tech support hours.

Current system requirements can be found on our Tech Support page.

Please visit the Kaplan Way section to learn more about our learning science methodology.

Insurance Licensing 

You're covered by our PassProtection™ program if you utilize Kaplan Financial Education's review class to prepare for a licensing exam. Please visit our PassProtection page for details.

Securities Licensing

You're covered by our PassProtection™ program if you utilize Kaplan Financial Education's review class to prepare for a licensing exam. Please visit our PassProtection page for details.

CFP^® Certification

Insurance Continuing Education

Insurance Continuing Education does not offer PassProtection™. If you take the course, you are able to take the final exam as many times as you wish until you attain the score you need. 

Kaplan's full return policy can be found here.

We know that there's no one-size-fits-all solution when it comes to preparing for your licensing exam. That’s why we offer a variety of options to fit your lifestyle and schedule. Compare our study packages for Insurance, Securities, CFP Education, and CFP Exam Prep.

Insurance Accelerator and Live & OnDemand Technical Requirements

* Minimum requirements depends on the number of video feeds

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones. We recommend:

• Using a Windows- or Mac-based desktop or laptop computer when working on regulated course material.
• The use of Windows 7-10 or Mac OS X operating systems. We also support Windows Vista and Windows XP.
• The use of Chrome or Firefox browsers. We also support Internet Explorer 8-11. We do not recommend Safari due to limited capabilities with certain features.
• Online learners install the latest versions of Flash and Java.
• Online learners use at least a 2MB connection.

Monday - Thursday: 8:00 am - 10:00 pm ET
Friday: 8:00 am - 9:00 pm ET

Phone: 800.824.8742 (U.S.) or +1 608.779.8301 (International)

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

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Questions include information related to minimum system requirements, mobile device support, handling pop-ups, display issues, audio system testing, etc. View Now »