Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Total Access PD - Adjuster

Total Access Professional Development for Adjusters

Total Access PD (Adjuster) from Kaplan Financial Education lets you take all the online professional development courses you want for one low price. Enjoy the convenience of studying at your own pace with 365 days of unlimited access to all adjuster-related courses in our Insurance PD library.

Written by industry experts, our courses are easy to navigate and cover topic areas such as Claims Adjusting, Commercial Lines, Ethics, Personal Lines, Property-Casualty Basics, and Underwriting.

Please note:

Courses included in this package are not eligible for continuing education credit. Visit our Insurance CE section for courses that may meet your state's CE requirements. 

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Total Access PD - Adjuster $39.00  Add to Cart 

Total Access PD (Adjuster) lets you take all the online professional development courses you want for one price. With courses that are easy to navigate and written by industry experts, this option includes 365 days of unlimited access to all Adjuster courses in our Insurance PD library.

Note: The library also includes topics such as Ethics, Anti-Money Laundering, and Business Skills.

General
Course(s)
Claim Investigation, 2nd Edition

Skill Level: Intermediate 

This course presents the basic procedures and relevant laws for property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers' compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure.

Insurance Ethics
Course(s)
Ethics at Work

Skill Level: Basic

This course emphasizes the importance of ethical conduct and professionalism in the property and casualty industry. Students learn how consumer protection and ethical issues relate to insurance regulation, with an emphasis on claims, underwriting, and sales practices. Case studies and exercises help students apply what they've learned.

Ethics for Property and Casualty Professionals, 2nd Edition

Skill Level: Basic 

This course addresses the complexities of ethical decision making in the property and casualty insurance environment. It goes beyond the generic subject of ethics with real-life examples and scenarios for the property and casualty professional and includes a set of tools that will help producers to sensitively and intelligently face or prevent ethical dilemmas. This course will reinforce professional competence by examining and responding to a variety of ethical issues facing independent and captive agents, brokers, and agency managers.

Insurance Ethics and Consumer Protection

Skill Level: Basic 

Insurance professionals will learn why ethical conduct is good business. This course is appropriate for life and health and property and casualty staff and producers.

Property
Course(s)
Professional Liability Insurance

Skill level: Intermediate

This course discusses insurance policies that cover the professional liability exposures presented by certain types of occupations, such as physicians and attorneys. It also covers policies that cover other business liability risks that are related to professional liability, such as directors and officers liability, fiduciary liability, and employment practices liability.

Property-Casualty Basics
Course(s)
Flood Insurance, 2nd Edition

Skill Level: Intermediate

Producers who sell NFIP flood insurance coverage can use this course to learn topics that meet FEMA education guidelines promulgated in response to the Flood Insurance Reform Act of 2004. The course also covers FEMA's advanced training topics and the Biggert-Waters Flood Insurance Reform Act of 2012.

Green Insurance Coverage Options, 1st Edition

Skill Level: Intermediate

This course explains how the trend toward environmentally friendly products and services impacts the insurance industry in the areas of sales, underwriting, risk management, and claim handling. Insurance professionals who complete this course can use this knowledge to better serve their customers.

Insurance Fraud Awareness, 4th Edition

Skill level: Intermediate

Insurance fraud is a costly problem for the insurance industry, policyholders, and the general public. Learn techniques to identify and fight fraud at the time a policy is purchased or when a claim is made. The course describes common insurance fraud indicators associated with specific types of claims, including property, auto, and workers' compensation.

This course has been approved by the Minnesota Commissioner of Commerce for 6 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Legal Concepts and Doctrines, 2nd Edition Revised

Skill Level: Intermediate 

What concepts of legal responsibility underlie our system of insurance? This course covers our system of courts and the laws they administer, including contract and tort law, intentional torts, negligence, and strict liability and how these principles of law affect the investigation, evaluation, and disposition of an insurance claim.

Legal Concepts and Doctrines, 3rd Edition

Skill Level: Intermediate 

What concepts of legal responsibility underlie our system of insurance? This course covers our system of courts and the laws they administer, including contract and tort law, intentional torts, negligence, and strict liability, and how these principles of law affect the investigation, evaluation, and disposition of an insurance claim.

Property and Casualty Principles, 4th Edition

Skill Level: Basic

Do your employees need a quick orientation to the property and casualty industry? This powerful training is designed for completion in the first week on the job. It teaches new employees how the insurance industry operates and the contribution insurance makes to our world. Confidence is increased, and employees are prepared for the new roles they are about to play.

Property-Casualty Concepts, 12th Edition

Skill Level: Basic

Get a comprehensive look at key insurance lines, including property, liability, dwelling, homeowners, personal auto, commercial property, ocean and inland marine, commercial general liability, commercial auto, commercial crime, and workers' compensation. Learn the coverages, exclusions, and conditions of each line. Regulation and company organization are covered.

Reinsurance Basics, 2nd Edition

Skill Level: Advanced 

This course teaches the elements of reinsurance contracts and discusses the broad categories within facultative and treaty reinsurance: pro rata and excess of loss. It is designed as an orientation course for reinsurance employees or as ongoing education for underwriters and other insurance professionals.

Risk Management, 2nd Edition

Skill Level: Basic  

Who is responsible for developing a risk management plan and what does it consist of? Learn the steps in this process, how it can reduce or eliminate potential losses, and how it benefits insureds, insurance companies, and producers.

Umbrella Liability Coverage, 3rd Edition

Skill Level: Intermediate 

This course delivers an overview of the major coverages, exclusions, and conditions typically included in personal and commercial umbrella policies. Students analyze their company's umbrella policy using a policy analysis manual.

Underwriting Basics, 3rd Edition

Skill Level: Basic

Students learn the proven-effective, four-step underwriting process: acquire needed information from the right sources, evaluate that information, select and implement sound underwriting actions, and monitor for changes and results. The course covers the basics required to underwrite specific lines of insurance and describes the purpose of reinsurance in the context of the underwriter's role.

Underwriting Practices, 1st Edition

Skill Level: Advanced

Underwriting Practices goes beyond the basic techniques and principles of underwriting  and focuses on the "how and why"of underwriting: how insurers develop their underwriting and risk selection guidelines, the factors that affect insurance pricing, how insurance rates are developed, and why retrospective rating plans may be appropriate for certain risks.

Property-Casualty Claims
Course(s)
Auto Physical Damage Basics, 4th Edition

Skill Level: Basic

Learn the terms and functions relating to each part and system of an automobile. More than 200 detailed illustrations identify car parts and their locations. Claim representatives who complete Auto Physical Damage Basics before attending training school will be ready to learn the specifics of estimating losses without having to struggle with the terminology. A glossary, index, and table of common abbreviations provide a valuable desk reference when study is complete.

Claim Basics, 3rd Edition

Skill Level: Basic 

Here is a targeted orientation course for new claim professionals. Learners discover the role of the claim professional and the skills and resources involved in claim handling. Students receive an introduction to the common procedures involved in the claim-handling process and the important ethical issues associated with claims.

Claim Basics, 4th Edition

No details are available for this product.

Claim Evaluation and Settlement, 2nd Edition

Skill Level: Intermediate

This fundamental course presents the methods used to determine the correct amount to pay for property and liability claims. Students learn the complete settlement process, from reserving to recovery through subrogation or salvage. Practical examples and exercises teach important strategies for on-the-job use.

Claim Investigation

Skill Level: Intermediate 

This course presents the basic procedures and relevant laws for property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers' compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure.

Claim Statements, 3rd Edition, Revised

Skill Level: Intermediate

Here is a practical way to teach the basics of taking statements and to provide practice in interviewing, analysis, evaluation, and decision-making skills. Sample dialogues relate the concepts directly to claim professionals' daily activities.

Interpreting Medical Reports, 4th Edition

Skill Level: Basic 

This is an excellent introduction to medical terms and human anatomy from a claims perspective. The study provides the skills needed to competently handle medical claims. Illustrations help the learners locate and identify major bones and key body systems. Students learn the implications of bone and soft tissue injuries. Job aids include medical abbreviations, terms, a pronunciation guide, and a temporary disability time estimate chart.

Liability Insurance Practices

Skill Level: Intermediate 

Determine coverage and legal liability for third-party claims, including those filed under homeowners policies and commercial general liability (CGL) coverage. Claim investigation, damages evaluation, and settlement practices are explained. Particular attention is paid to specific claim issues involving the most common types of liability claims: auto liability and premises liability.

Liability Insurance Practices, 2nd Edition

Skill Level: Intermediate

Determine coverage and legal liability for third-party claims, including those covered under homeowners policies and commercial general liability (CGL) coverage. Claim investigation, damages evaluation, and settlement practices are explained. Particular attention is paid to specific claim issues involving the most common types of liability claims: auto liability and premises liability.

Medical Tests and Signs, 3rd Edition

Skill Level: Intermediate 

Plain-language explanations and illustrations introduce diagnostic tools and relate them to the physical conditions commonly seen in medical claims. This course helps employees understand complex medical reports about tests and signs and use those reports effectively in the claims settlement process.

Medical Tests and Signs, 4th Edition

Skill Level: Intermediate 

Plain-language explanations and illustrations introduce diagnostic tools and relate them to the physical conditions commonly seen in medical claims. This course helps employees understand complex medical reports about tests and signs and use those reports effectively in the claims settlement process.

Negotiation Skills, 3rd Edition

Skill Level: Intermediate 

This course guides students through the process of claim negotiation. Students focus on preparing for negotiation, establishing the right climate, and other techniques needed to reach quality settlements.

Negotiation Skills, 4th Edition

Skill Level: Intermediate 

This course guides students through the process of claim negotiation. Students focus on preparing for negotiation, establishing the right climate, and other techniques needed to reach quality settlements.

Residential Construction Basics, 3rd Edition

Skill Level: Basic 

This fully illustrated course shows how a home is built, beginning with the foundation and following with each step until the structure is complete. Students learn construction nomenclature and the latest residential construction techniques. It includes a brief refresher course in estimating math.

Property-Casualty Commercial Lines
Course(s)
Business Income Coverages, 3rd Edition

Skill Level: Advanced 

This comprehensive training course explains the concepts and terminology of ISO's business income and extra expense forms and frequently used endorsements. Learners discover how to differentiate time element needs from property coverage needs and which factors are used to establish adequate insurance limits to cover loss exposures.

Commercial Auto Coverage, 11th Edition

Skill Level: Intermediate

Liability coverage, physical damage coverage, conditions, endorsements and more: here is a careful analysis of ISO's most recent business auto, garage, and motor carrier forms. Students learn the eligibility rules and how to use the numerical system for designating the autos covered by each form.

Commercial Auto Rating, 7th Edition

Skill Level: Intermediate

This comprehensive course teaches how to rate both business auto and auto dealers forms. It covers rating hired commercial auto, employers nonownership liability, commercial auto truck types, commercial auto trailers, zone risks, vehicle dealers, and private passenger types. Tools used for rating commercial auto and coding procedures are also discussed.

Commercial Crime Coverage, 6th Edition, Revised

Skill Level: Intermediate

Commercial Crime Coverage analyzes each of the insuring agreements in ISO's crime coverage program. This course explains how to assemble a commercial crime contract as a monoline policy or as part of the CPP, and it gives an overview of how the exposures are rated.

Commercial General Liability Coverage, 9th Edition

Skill Level: Intermediate

Students learn the basis for legal liability and the business liability exposure. The course features detailed analysis of the coverages under ISO's occurrence and claims-made forms, specialized liability coverages, and popular endorsements.

Commercial General Liability Rating, 9th Edition

Skill Level: Advanced

Students classify and rate the occrrence form and learn how claims-made rating is different. Course topics include an introduction to general liability, tools used for rating CGL insurance, classifying and rating the occurrence and claims-made forms, and CGL and the CPP.

Commercial Inland Marine Coverage, 5th Edition

Skill Level: Intermediate 

This specialized course introduces the nationwide definition and teaches identification and categorization of common inland marine risks. Students learn to distinguish filed and nonfiled inland marine insurance forms and to determine which forms may be included in the commercial package policy. They also learn the terminology and regulations associated with transportation and bailee risks.

Commercial Property Coverage, 7th Edition

Skill Level: Intermediate 

Insurance for buildings and business personal property are discussed in this commercial property coverage course. It teaches the purposes of and coverages provided by commonly used ISO forms, including building and personal property, condominium, and business income forms. It also discusses the causes of loss forms and frequently used endorsements.

Commercial Property Rating, 11th Edition

Skill Level: Intermediate

Learn how to rate building and personal property coverages, as well as other commercial property coverages and endorsements. Topics include a review of commercial property insurance, tools used for rating commercial property insurance, class rating, and specific rating.

Cyber Risk Insurance

Skill Level: Intermediate

This course explains how businesses can manage the risk of being victimized by a cyber crime through effective risk management processes and stringent technology and information security protocols. It also examines the coverage provided for cyber crimes under traditional commercial lines and specialized cyber risk policies.

Insurance Packages for Small Businesses, 4th Edition

Skill Level: Intermediate 

This course provides an overview of package policies for small- to medium-sized businesses and ISO's businessowners policy and eligibility rules. Students learn typical ways in which company-specific businessowners policies differ from the ISO form.

Product Liability Insurance, 2nd Edition

Skill Level: Intermediate 

What is the product liability risk and what are the types of claims that businesses may face from this exposure? Learn about the development of product liability law and the legal bases for lawsuits. Identify a business's product liability exposures and the appropriate insurance solution for that risk.

Workers Compensation Coverage, 4th Edition

Skill Level: Intermediate

The course presents a careful analysis of the National Council on Compensation Insurance's workers' compensation and employers liability policy and the principal features of current issues on workers' compensation. It discusses benefit structures and basic features of state workers' compensation laws.

Workers Compensation Rating, 6th Edition, Revised

Skill Level: Intermediate 

This course shows students how to rate the workers' compensation (WC) and employers liability policy and how to use the WC classification system. It provides an overview of WC benefits, describes loss costs and how they are used, and explains how risks are classified. Exercises on rating from sample applications are included.

Property-Casualty Personal Lines
Course(s)
Dwelling Coverage, 5th Edition

Skill Level: Intermediate 

Look no further for complete training on the three Insurance Services Office (ISO) dwelling coverage forms and important endorsements. The course describes who is eligible for dwelling insurance and when it is most commonly used.

Homeowners Insurance Coverage, 2nd Edition

Skill Level: Intermediate

Here is essential training for everyone using ISO's homeowners policy program. This course focuses on the Homeowners 3 special form and then examines the differences in the Homeowners 2, 4, 5, 6, and 8 forms. Learn how different factors affect premiums. A review of popular endorsements is included.

This course has been approved by the Minnesota Commissioner of Commerce for 6 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Homeowners Liability Coverage, 2nd Edition

Skill Level: Intermediate  

This course discusses the coverages, exclusions, and conditions that apply to the Section II Liability coverages in the 2011 version of the ISO homeowners form.

Personal Auto Coverage, 4th Edition, Revised

Skill Level: Intermediate 

Learners will analyze each provision of ISO's personal auto policy and important policy endorsements. They will also learn about no-fault insurance and the main factors in determining personal auto premiums.

Personal Auto Rating, 5th Edition

Skill Level: Advanced

This course teaches students how to rate the coverages in the personal auto policy. Students use a sample rating manual to rate simple and complex applications.

Personal Inland Marine and Watercraft Coverages

Skill Level: Intermediate 

Here is targeted training that provides an analysis of inland marine contracts that offer specific coverage for an insured's valuables. It also includes the three major types of personal watercraft policies and their coverages. It is designed so learners may explore personal inland marine floaters, watercraft policies, or both.

Personal Inland Marine and Watercraft Coverages, 2nd Edition

Skill Level: Basic

Here is targeted training that provides an analysis of inland marine contracts that offer specific coverage for an insured's valuables. It also includes the three major types of personal watercraft policies and their coverages.

This course has been approved by the Minnesota Commissioner of Commerce for 3 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Personal Lines Endorsements, 2nd Edition

Skill Level: Intermediate

Insurance professionals often recommend endorsements to customize coverages for their clients. The course explains how to use common endorsements to cover home businesses, personal property, loss settlements, miscellaneous vehicles, other auto insureds, and much more.