Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Solution Selling FAQs

You can enroll in your course on this website or by contacting Kaplan’s Student Support Team at 800.717.3650. We will walk you through our simple, stress-free enrollment process.

The course takes approximately 2 hours to complete. You have 30 days of access to the course, and you can take the course at any time within those 30 days.

Once enrolled, you gain immediate access to your course, and the first task of your course includes introduction materials. These materials allow you to become familiar with Kaplan’s online learning model and instructional tools. You will also receive a PDF course guide.

Our Student Support Team is available to answer your questions, address any concerns, and provide general support throughout your learning experience. We’re here to see you succeed. Technical support is also available to resolve any issues you may have with accessing your online study tools. Your Student Support and Technical Support teams can be reached at 800.570.7812.

Operating System

  • Windows 7
  • Windows Vista
  • Windows XP (SP 2+)

Streaming video also supported on: Mac OS X 10.1 or higher.

**You may have difficulty streaming videos on mobile devices.


  • At least 500MHZ Intel Pentium/Celeron Family or AMB K8/Athlon/Duron family or compatible


  • 256 MB RAM


  • Internet Explorer 7.0 or Mozilla Firefox 3.0+ with Javascript Enabled
  • Windows Media Player 11.0+
  • Adobe Acrobat 6.0+
  • Flash Player 9.0+ or Shockwave Player 10.0+
  • Java 6.0+


  • Broadband (cable/DSL/T-1), Download speed 500k+


  • 1024 x 768 minimum

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