Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Advanced Customer Service FAQs

You can enroll in your course on this website or by contacting Kaplan’s Student Support Team at 800.717.3650. We will walk you through our simple, stress-free enrollment process.

The course takes approximately 2 hours to complete. You have 30 days of access to the course, and you can take the course at any time within those 30 days.

Once enrolled, you gain immediate access to your course, and the first task of your course includes introduction materials. These materials allow you to become familiar with Kaplan’s online learning model and instructional tools. You will also receive a PDF course guide.

Our Student Support Team is available to answer your questions, address any concerns, and provide general support throughout your learning experience. We’re here to see you succeed. Technical support is also available to resolve any issues you may have with accessing your online study tools. Your Student Support and Technical Support teams can be reached at 800.570.7812.