Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Advanced Customer Service Professional Development Program

Do you have the tools necessary to effectively communicate with customers and potential clients? Kaplan has developed a course, Effective Communication Skills, to present relevant information and increase the communication skills of those individuals working in a customer service environment. It is beneficial for you, as well as your company, to have a common understanding of how and when to apply valuable customer service communication concepts and tools. Further, this course is designed to allow you to apply your own customer service experiences to the content of the course.

Here is an at-a-glance description of the course:

  • The course is 2 hours in length
  • Students have 30 days to access and complete the course
  • The entire course is completed online, so students can study anytime, anywhere
  • There is an exam at the end with a 70% score or higher necessary to pass
  • Students receive a completion letter upon successfully passing the course
  • Total cost for the course is $99

The success of a business depends on the customers. Make sure you have the communication tools and skills necessary not only to keep your current customers happy, but also to bring in new customer. In this course, you will:

  • Learn the various elements in the communication process
  • Develop the communications skills necessary to achieve effective customer service outcomes
  • Develop techniques for effective listening
  • Learn how to effectively communicate in different mediums
  • Receive tips and tools for customer service representatives to use on the job

Get Started by Enrolling Now »