Do you have the tools necessary to effectively communicate with customers and potential clients? Kaplan has developed a course, Effective Communication Skills, to present relevant information and increase the communication skills of those individuals working in a customer service environment. It is beneficial for you, as well as your company, to have a common understanding of how and when to apply valuable customer service communication concepts and tools. Further, this course is designed to allow you to apply your own customer service experiences to the content of the course.
Here is an at-a-glance description of the course:
The success of a business depends on the customers. Make sure you have the communication tools and skills necessary not only to keep your current customers happy, but also to bring in new customer. In this course, you will: