Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Fraternal Professional Certification Program

Fraternal Professional Certification

Kaplan Financial Education is proud to partner with the Fraternal Field Managers’ Association (FFMA) to provide professional development for the Fraternal Industry. With four courses chosen to enhance on-the-job skills, a variety of business professionals in the industry can benefit from the Fraternal Professional Certification (FPC).

  • CE credit available for all four courses
  • Support your organization by improving your knowledge as a Fraternal Professional
  • Provide better customer service with insurance-specific training
  • Current FIC & FICF designation holders have already completed the first course in the FPC program
  • Many organizations reimburse candidates for the cost of these courses—check your organization for details

Introduction to Life Insurance

This course will explain the fundamentals of life insurance and successful selling.


This course is designed to help you recognize some of the ethical dilemmas you may encounter in your career. In addition, it provides guidance on the attitudes and specific conduct that is expected.

Delivering Quality Service

In this course, you will learn how to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and effectively assist upset customers.

Effective Business Writing for Insurance People

You will learn how to effectively appraise a business situation and compose an appropriate, clear, and well-written response.


  • Online access to your course for one year
    • Printed textbooks are available for an additional fee
  • An online exam for each course
  • Online exam retakes until you successfully pass the course
  • A certificate of completion

All new FPC candidates must meet the following qualifications:

  • Pass the four course examinations within three years of starting the program.
  • Work with current fraternal benefit society for 12 consecutive months. Fraternal benefit societies must be members of the Fraternal Field Managers’ Association in order for affiliated candidates to meet the qualification requirements.

Time Limit

Candidates must complete all coursework and pass the exams within three years of initial enrollment. No credit will be given for exams passed outside of the three-year time period. Each course is available online for one year.


Final exams for these correspondence courses consist of multiple-choice questions. Grades are reported as a percentage of correct answers. Candidates who answer 70% or more of the questions correctly will pass the test.

As a Fraternal Life Underwriter, I will maintain the utmost professional standards toward my client and at the same time maintain a position of trust and loyalty to my Society. I will maintain the highest ethical balance between these two obligations.         

FIC Code of Ethics