Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Insurance Professional Development Online Courses

Individual Online Courses

Kaplan Financial Education's individual online courses offer a full array of training with just-in-time learning of relevant insurance topics. Kaplan’s Insurance Professional Development courses are easy to navigate, written by industry experts, offer the convenience of studying at your own pace. Use Kaplan to help you stay on the leading edge of the industry.

Please note:

Courses listed on this page are not eligible for continuing education credit. Visit our Insurance CE section for courses that may meet your state's CE requirements. 

Annuities
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Retirement Income Strategies, 2nd Edition $29.00  Add to Cart 

Skill Level:

Advanced

Course Description:

Retirees need to stretch their assets for 20-30 years or more. Savvy distribution planning can help. Learn when to tap different asset categories and how taxable funds differ from tax-free and tax deferred funds. Manage your clients risk so they won’t outlive their resources.

Annuity Training
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Know Your Customer and Variable Annuities (FINRA 2330) $19.00  Add to Cart 

Skill level:  Intermediate

This course discusses the key aspects of the FINRA Know Your Customer rule. The course contrasts Know Your Customer requirements with variable annuity suitability requirements. Additionally, this course reviews the features of a variable annuity and supervisory responsibilities in regards to variable annuities.

Anti-Money Laundering
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AML Best Practices for the Life Insurance Industry, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course shows insurance company personnel how to build anti-money laundering programs. It introduces the Bank Security Act, the Money Laundering Control Act, the Money Laundering Suppression Act, and the USA PATRIOT Act. The money laundering process is described, with emphasis on the insurance industry's most vulnerable points. The requirements for a formal program are given, including requirements related to the adoption of policies, procedures, and internal controls. The course explains the compliance officer's specific responsibilities for the program.

AML Training Program for Life Insurance Agents $19.00  Add to Cart 

Skill Level: Basic 

The course contains the recommended core elements of an AML training program for life insurance agents, as recommended by the American Council of Life Insurers. Major topics addressed in the course include key concepts, agent responsibilities, know your customer, methods of payment, suspicious activity monitoring, recordkeeping, reporting requirements, and penalties.

Anti-Money Laundering Guidelines for Insurers $19.00  Add to Cart 

Skill Level: Basic

Get trained on federal anti-money laundering (AML) requirements for insurance companies and their producers. Major topics discussed in this course include the types of insurance companies and products subject to AML requirements, how money launderers operate in the insurance industry, the AML laws and regulations governing insurance companies, and how companies can comply with information gathering and reporting requirements.

Anti-Money Laundering Laws and Practices $19.00  Add to Cart 

Skill Level: Intermediate 

Where is the insurance industry most vulnerable to money laundering? Learn how to recognize activities that should be considered unusual or suspicious. The course covers laws enacted to enhance the government's ability to fight money laundering by monitoring currency transactions and suspicious financial activities.

Anti-Money Laundering Programs for Life Insurance Companies, 1st Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course describes anti-money laundering programs for life insurance companies and the responsibilities of life insurance agents and brokers within those programs. The course is designed to help insurance companies design anti-money laundering programs that effectively address the risks they face from money launderers and terrorists. The course includes an overview of the minimum standards for an anti-money laundering program in life insurance companies, a survey of U.S. laws for combating money laundering and terrorism, the money laundering process, regulations covering money laundering, the development of anti-money laundering programs in insurance companies, suspicious transaction reporting, knowing customers and other guidelines, such as due diligence, red flags associated with suspicious activity involving insurance companies and products, and penalties and responsibilities. The course concludes with seven case studies.

Anti-Money Laundering Rules for Insurance Companies $19.00  Add to Cart 

Skill Level: Basic

Learn how to comply with anti-money laundering requirements for insurance companies. This course discusses the money laundering problem in the insurance industry, the money laundering process, anti-money laundering laws and regulations for insurance companies, and how companies can comply with anti-money laundering program and reporting requirements.

Anti-Money Laundering Standards for the Insurance Industry $19.00  Add to Cart 

Skill Level: Intermediate

This course contains the recommended core elements of an anti-money laundering (AML) program for life insurance companies. Key topics covered in the course include trends in money laundering, major laws addressing money laundering, the core components of an insurance company's AML program, the role and responsibilities of life insurance agents, recordkeeping requirements, and reporting requirements and penalties for violating AML laws and regulations.

Anti-Money Laundering: Frequently Asked Questions $19.00  Add to Cart 

Difficulty level: Basic

Course description: Get answers to your frequently asked questions about federal anti-money laundering (AML) requirements for insurance companies and their agents. Topics covered include money laundering basics, anti-money laundering rules for insurance companies, customer identification programs, and suspicious activity reporting.

Business Skills
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Delivering Quality Service, 3rd Edition $19.00  Add to Cart 

Skill Level: Basic 

Here is a definitive study of quality customer service in the insurance environment. Students learn to see service from the customers' view. They learn to establish rapport, develop relationships, listen actively, take ownership of problems, speak positively, and help irate customers.

Effective Business Writing for Insurance People $19.00  Add to Cart 

Skill Level: Basic 

Bookstores are packed with writing courses, but this one is unique because students learn to write business letters, memos, faxes, and email using insurance-specific examples. Employees discover how to appraise a business situation and compose an appropriate, clear, and well-written response. A useful grammar review is included.

Estate Planning
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Estate Planning Concepts, 12th Edition $19.00  Add to Cart 

Skill Level: Advanced

Learn what you need to sell life insurance in the profitable estate planning market. This course covers forms of property ownership, wills, trusts, probate, and estate and death taxes. Learn how to use life insurance and annuities to achieve important estate planning objectives.

ILITs and Estate Planning, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate  

This course analyzes the difference between a probate estate and a federal gross estate, the methods of paying final estate taxes, the important elements of a trust, the reasons for purchasing life insurance to pay estate settlement costs, the value of using an irrevocable life insurance trust (ILIT) to pay estate settlement costs, and the value of paying life insurance premiums through annual gifts to an ILIT.

Problematic Beneficiary Designations, 2nd Edition $19.00  Add to Cart 

Skill Level: Advanced 

Discover potential problems in beneficiary designations for life insurance,annuities, and retirement plans. Learn the tax consequences of these designations, complications when children are named, the use of trusts to solve problems, and your role in the beneficiary designation process.

Understanding Wills and Intestacy, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Learners will be able to understand the differences between wills and intestacy and explain the impact of each on an individual's estate and the estate settlement process. This course also covers the laws of intestacy, the intestacy process, and the reason some people die intestate, as well as the general requirements of a valid will, the different types of wills, and the process of drafting and executing a will. It includes sample documents and exercises to help the student gain mastery of the complex language of estate planning.

Financial Planning
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Business Insurance Concepts, 10th Edition $19.00  Add to Cart 

Skill Level: Advanced

This comprehensive course examines the insurance products and concepts that meet business insurance needs. It compares proprietorships, partnerships, and corporations, and then discusses key employee insurance, deferred compensation, split-dollar plans, executive bonus plans, and group insurance. It includes sample advanced sales agreements, plus valuable prospecting tips and sales ideas. The last unit explains financial statements and shows how to use them as sales tools.

Financial Exploitation of Seniors and Annuity Suitability (FINRA Rule 2330) $19.00  Add to Cart 

Skill Level:  Intermediate 


Financial exploitation occurs when a person misuses or takes the assets of a vulnerable adult for their own personal benefit.  Assets are commonly taken via forms of deception, false pretenses, coercion, harassment, duress and threats. This course will provide answers to these questions: What is financial exploitation? Who does it impact? What are the signals? Why should you care? What to do about it?

Additionally, this course will review the features of a variable annuity, suitability of variable annuities, and supervisory responsibiities in regards to variable annuities.

General
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Anti- Money Laundering: Suspicious Activities and SARs $19.00  Add to Cart 

Skill Level:  Intermediate

This course introduces agents and representatives to the concept of money laundering, reviews the history of anti-money laundering legislation and focuses on the importance of suspicious activities and Suspicious Activities Reports (SARs). Realizing that agents and representatives are on the front lines dealing directly with customers, the course specifically focuses on the "red flag" behavior of customers that indicate unusual behavior and that may indicate suspicious activities.

Claim Investigation, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course presents the basic procedures and relevant laws for property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers' compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure.

Financial Products Training Course, 7th Edition $19.00  Add to Cart 

Skill Level: Advanced

Give your producers and brokers a practical and sales-oriented look at how each financial product works, including its tax consequences and its relative strengths and weaknesses. This comprehensive book covers deposit accounts, insurance, annuities, securities, mutual funds, and qualified retirement plans. Separate units focus on the risk-return tradeoff and selecting the right investment.

Homeowners Insurance Coverage $19.00  Add to Cart 

Skill Level: Intermediate

Here is essential training for everyone using ISO's homeowners policy program. This course focuses on the Homeowners 3 special form and then examines the differences in the Homeowners 2, 4, 5, 6, and 8 forms. Learn how different factors affect premiums. A review of popular endorsements is included.

Long-Term Care Coverage Combined with Annuities and Life Insurance, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course discusses the combination products in the insurance market as a result of provisions in the Pension Protection Act of 2006 that allow for the integration of long-term care insurance (LTCi) with annuities and life insurance policies. The course details how the LTCi benefit can be part of the base contract or a separate rider to the base contract. In addition, the course defines the market for LTCi products, describes the risk of needing long-term care services, as well as discusses who pays for long-term care.

Retirement Income Strategies $19.00  Add to Cart 

Skill Level: Intermediate 

This course examines the allocation and liquidation of retirement assets during retirement. The changing world of retirement, including the demographic changes that have increased the importance of allocating and liquidating retirement plans appropriately, is a key topic. Other issues addressed include financial concerns common to retirees, federal tax treatment of major asset categories, and traditional principles and strategies for allocating and distributing retirement assets.

Suitability For Traditional Life And UL Insurance $19.00  Add to Cart 

Skill Level: Intermediate 

This course provides principles and guidelines for determining the suitability of life insurance products and making appropriate recommendations for prospects and clients. It focuses on the proper use and application of term, whole life, and universal life, how these products work, as well as the situations and needs they best serve.

Underwriting Basics, 4th Edition $19.00  Add to Cart 

Skill Level: Basic

Students learn the proven-effective, four-step underwriting process: acquire needed information from the right sources, evaluate that information, select and implement sound underwriting actions, and monitor for changes and results. The course covers the basics required to underwrite specific lines of insurance and describes the purpose of reinsurance in the context of the underwriter's role.

Health Insurance
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Advising Clients on Medicare, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course begins with a discussion of the need and value to financial advisors of providing advice to Baby Boomers on Medicare programs and choices, and then describes how and when to provide that advice. Course units cover the clients,considerations, resources, Medicare, enrollment, major choices, Original Medicare, Medicare Supplement Insurance, Medicare Advantage Plans, Medicare Part D: Prescription Drug Plans, and changing plans.

Disability Income Insurance, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate

This comprehensive course on disability income insurance provides the training that agents need to educate clients and sell disability insurance policies in the individual and business markets. This course defines and explains the major forms of disability income insurance in clear and concise language with illustrations and marketing strategies.

Group Insurance, 7th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Group insurance is a different animal. Get practical advice on enrolling, installing, and servicing group plans for life, health, and long-term care insurance. This course includes coverage of tax rules, Section 125 plans, and the impact of managed care and health insurance portability requirements

Health Care Reform, 3rd Edition $19.00  Add to Cart 

Skill Level:

Intermediate  

Course Description:

This course describes and explains the provisions of the Affordable Care Act--the legislative package that includes the Patient Protection and Affordable Care Act, and the subsequent reconciliation bill, the Health Care and Education Reconciliation Act of 2010. This course also highlights the changes to this law as it has been implemented.

Health Concepts, 20th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Health insurance products are the subject of this course. Topics include: types of policies, disability income and medical expense insurance. Learn about the industry, marketing, applications, underwriting, group policies, common, required and optional policy provisions, social health insurance, and taxation.

Health Savings Accounts, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Learn how health savings accounts (HSAs) differ from other health care reimbursement arrangements. This course covers HSA eligibility and the requirement that HSAs be used with a high-deductible health insurance plan. The rules for tax-free distributions, treatment of other distributions and other rules are also covered.

Long-Term Care Concepts, 5th Edition $19.00  Add to Cart 

Skill Level: Basic

This course introduces insurance agents to long-term care (LTC) insurance. Newly revised, this course identifies the health care professionals and organizations that provide LTC services, and defines the various types of LTC settings and the scope of services in those settings. Tax-qualified and non-tax-qualified plans are described in detail. The course also covers Medicaid and Medicare.

Long-Term Care, 6th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course introduces insurance agents to long-term care (LTC) insurance. Newly revised, this course identifies the health care professionals and organizations that provide LTC services, and defines the various types of LTC settings and the scope of services in those settings. Tax-qualified and non-tax-qualified plans are described in detail. The course also covers Medicaid and Medicare.

Medicare and Medigap Insurance, 10th Edition $19.00  Add to Cart 

Course Difficulty Level:

Intermediate

Course Description:

This course provides thorough coverage of the details concerning both Medicare health insurance and Medigap supplement health insurance policies. Medicare Part C plans (Medicare Advantage) are (is) also discussed. The course provides information on Medicare eligibility requirements and enrollment procedures and explains how health benefit claims are considered in plan coverage. Medicare benefits are explained in detail, including covered services, benefit amounts, claim exclusions, and any applicable copayments and deductibles.  The section of the course covering Medigap supplement insurance includes a discussion of related marketing and sales issues. Case study examples demonstrate how Medigap supplement insurance can complement Original Medicare coverage limitations.

Medicare and Medigap Insurance, 11th Edition $19.00  Add to Cart 

Course Difficulty Level:

Intermediate

Course Description:

This course provides thorough coverage of the details concerning both Medicare health insurance and Medigap supplement health insurance policies. Medicare Part C plans (Medicare Advantage) are (is) also discussed. The course provides information on Medicare eligibility requirements and enrollment procedures and explains how health benefit claims are considered in plan coverage. Medicare benefits are explained in detail, including covered services, benefit amounts, claim exclusions, and any applicable copayments and deductibles.  The section of the course covering Medigap supplement insurance includes a discussion of related marketing and sales issues. Case study examples demonstrate how Medigap supplement insurance can complement Original Medicare coverage limitations.

Medicare, 3rd Edition $19.00  Add to Cart 

Skill Level: Basic

This course covers the Medicare program, including Medicare Part A (Hospital Insurance), Medicare Part B (Medical Insurance), Medicare Part C (Medicare Advantage Plans, like HMOs or PPOs), and Medicare Part D (Medicare Prescription Drug Coverage).

This course has been approved by the Minnesota Commissioner of Commerce for 2 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Insurance Ethics
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Ethical Insurance Producer $19.00  Add to Cart 

Skill Level: Basic 

Here is an excellent introduction to the life and health insurance producer's ethical responsibilities to insurers, their clients, the public, and the state. The course focuses on the expression of ethical principles in the daily activities of life and health insurance producers.

Ethical Practices, 2nd Edition Revised $19.00  Add to Cart 

Skill Level: Basic

This course helps establish your company's ethical standards for life agents, managers, and marketing support personnel with discussions on serving the client's best interest, needs selling, ongoing service, and much more. Learners discuss the information sharing and privacy protection requirements established by the Gramm-Leach-Bliley Financial Modernization Act.

Ethics at Work $19.00  Add to Cart 

Skill Level: Basic

This course emphasizes the importance of ethical conduct and professionalism in the property and casualty industry. Students learn how consumer protection and ethical issues relate to insurance regulation, with an emphasis on claims, underwriting, and sales practices. Case studies and exercises help students apply what they've learned.

Ethics for Property and Casualty Professionals, 2nd Edition $19.00  Add to Cart 

Skill Level: Basic 

This course addresses the complexities of ethical decision making in the property and casualty insurance environment. It goes beyond the generic subject of ethics with real-life examples and scenarios for the property and casualty professional and includes a set of tools that will help producers to sensitively and intelligently face or prevent ethical dilemmas. This course will reinforce professional competence by examining and responding to a variety of ethical issues facing independent and captive agents, brokers, and agency managers.

Ethics for the Insurance Professional, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course outlines the broad parameters of a life insurance producer's ethical responsibilities. The producer's responsibilities to the insurer, policyowners, and the public are detailed. The course also outlines legal and fiduciary issues. Case studies and examples throughout the course reflect ethical dilemmas that insurance producers commonly face on the job.

Ethics, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course is designed to help producers recognize some of the ethical dilemmas they may encounter in their careers and provides guidance on the attitudes and specific conduct that is expected. The course begins by defining ethics and explaining how insurance producers, as professionals, are subject to heightened ethical standards. The various ethical requirements that apply to insurance companies and agents are analyzed, with discussion relevant to both life and health and property and casualty producers.

Insurance Ethics and Consumer Protection $19.00  Add to Cart 

Skill Level: Basic 

Insurance professionals will learn why ethical conduct is good business. This course is appropriate for life and health and property and casualty staff and producers.

Suitability for Annuities, 4th Edition $19.00  Add to Cart 

Skill Level: Basic  

Make appropriate recommendations for prospects and clients using these principles and guidelines for determining the suitability of annuity products. This course looks at the proper use and application of fixed, variable, and indexed annuities; the purpose and function of such annuities; and the needs these different types of annuities serve.

Investments and Financial Planning
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Annuities for Today's Investor, 1st Edition, 3rd Revision $19.00  Add to Cart 

Skill Level:Basic

Learn how annuities can satisfy client investment goals. This course discusses the features of annuities and where they belong within the range of retirement saving and distribution options that are available to clients. The course also links annuity features to the sales process.

Annuity Concepts, 2nd Edition, Revised $19.00  Add to Cart 

Skill Level: Basic

Learn the fundamentals of individual annuity contracts. This course covers variable annuities in depth, distinguishing them from fixed annuities and discussing variations such as single and periodic premium, immediate and deferred annuities. How annuities are used and tax rules are also covered.

Asset Allocation in Variable Annuities, 2nd Edition $19.00  Add to Cart 

Skill Level: Advanced

Focuses on the allocation of investment resources in variable annuity subaccounts. Describes common approaches to asset allocation and the relationship between asset allocation and investment diversification, as well as the various forms of financial risk and how to develop a client profile and identify client investment objectives.

Asset Allocation, 1st Edition Revised $19.00  Add to Cart 

Skill Level: Advanced

Explore the foundational concepts of asset allocation and practical implications of modern portfolio theory. This course also covers rebalancing and the risks that investors may encounter, an extensive history of the capital markets, and a section devoted to suitability and the benefits and disadvantages of wrap accounts.

Business Continuation Training Course, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Businessowners have special estate planning challenges. Learn the pros and cons of continuing a business or liquidating it when the owner dies or becomes disabled. This course covers buy-sell arrangements, tax rules, and the role of insurance in making an effective plan.

Equity-Indexed Annuities, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Learn the most important concepts relating to equity-indexed annuities (EIAs). This course describes EIA designs, features, and performance in detail. It also shows examples of the way various EIA design structures perform under different market conditions and why indexing is a solid investment strategy for the traditional annuity buyer.

Financial Planning Process, 9th Edition $19.00  Add to Cart 

Difficulty Level: Advanced

Get clued into the financial planning process and the financial services industry. This course covers the basic analytic tools of the trade, income tax planning, risk management planning, retirement planning, wealth accumulation planning, estate planning, and business planning, and concludes with a look at the profession.

Financial Products Training Course, 6th Edition $19.00  Add to Cart 

Skill Level: Advanced

Give your producers and brokers a practical and sales-oriented look at how each financial product works, including its tax consequences and its relative strengths and weaknesses. This comprehensive course covers deposit accounts, insurance, annuities, securities, mutual funds, and qualified retirement plans. Separate units focus on the risk-return tradeoff and selecting the right investment.

FINRA Rule 2330: Deferred Variable Annuities $19.00  Add to Cart 

Skill Level:
Advanced

Course Description:
Deferred variable annuities can be complex and difficult to understand for customers and in some cases the registered representatives who sell them. They offer the customer choices among a number of contract options and offer the customer the opportunity to choose from a large number of investment options. FINRA developed Rule 2330 (formerly NASD Rule 2821) to enhance your and your firm’s compliance and supervisory systems regarding deferred variable annuities. The rule is also designed to provide more comprehensive and targeted protection to investors who wish to use deferred variable annuities in their investment programs.

In this course you will learn how the FINRA Rule 2330 applies to your business practices when recommending the purchase or exchange of deferred variable annuities to customers.

Indexed Products $19.00  Add to Cart 

Skill Level: Intermediate 

This course is an effective way for individuals to meet their state's requirements for insurance producers who sell indexed insurance products. In an engaging, interactive format that utilizes illustrations, graphs, and other visuals, this course covers all the topics needed for state approval. Exercises and review tests ensure that learners interact frequently with the material and give them assurance that they are mastering the concepts as they go.

Section 529 Plans, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course provides a thorough examination of qualified tuition programs (QTPs), more commonly referred to as Section 529 college funding plans. These plans can be either prepaid tuition plans or college savings plans for payment of qualified higher education expenses. The course addresses the different plans and their respective benefits, as well as the rules that govern contributions to and distributions from these plans. Other issues addressed include the required coordination between QTPs and other education expense programs; the effect of QTPs on student eligibility for financial aid;  the associated income, gift, and/or estate tax treatments for both contributions and distributions; and some of the important considerations in choosing a QTP.

Taxation of Life Insurance and Annuities, 2nd Edition $19.00  Add to Cart 

Skill Level: Advanced

This course provides an introduction to the income taxation of life insurance products and annuities. The lessons discuss life insurance as a financial product, term and permanent life insurance, rights and benefits of life insurance ownership, settlement options, and taxation. The lesson on annuities covers the role of annuities in investment planning and taxation issues.

The DOL Fiduciary Rule: Its Impact on Insurance Agents $19.00  Add to Cart 

Skill Level: Advanced

In April of 2016 the United States Department of Labor issued guidelines updating who is a fiduciary to retirement plans. While these guidelines directly impact those working with retirement plans, it also impacts insurance agents. This course outlines those new guidelines, the impact on those working with retirement plans and the impact on insurance agents.

Understanding 1035 Exchanges $19.00  Add to Cart 

Skill Level: Intermediate 

The purpose of this course is to examine Internal Revenue Code (IRC) Section 1035 and the planning capabilities it requires. The course covers the basic tax treatment of life insurance and annuities, the purpose of Section 1035, the exchange rules of life insurance and annuities, the meaning of policy replacement, and the procedures for properly effecting a 1035 exchange.

Variable Contracts, 2nd Edition Revised $19.00  Add to Cart 

Skill Level: Intermediate 

Take your knowledge of variable contracts to the next level. Learn to describe the formal characteristics of fixed premium variable life, variable universal life, and variable annuities to prospects and clients; determine suitability requirements of variable contracts; and explain and recommend asset allocation based on your clients' needs.

Variable Contracts: Case Studies, 1st Edition Revised $19.00  Add to Cart 

Skill Level: Intermediate 

Explore the steps in the variable life insurance and annuity sales process through a series of case studies. Meet the clients, conduct a fact-finding interview, create a plan, present the plan, and follow up to determine if the plan continues to best serve the client.

Life Insurance
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Introduction to Advanced Markets, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

When producers are ready to move into the advanced markets, this course teaches the concepts they must know to succeed. It explains how to prospect for and get the attention of businessowners. The course presents the issues that are important to businessowners and discusses how producers can meet their needs. It covers succession planning (buy-sell agreements, Section 303 redemptions, and key employee insurance), as well as several insurance products for advanced markets (group insurance, executive bonus, split-dollar plans, qualified retirement plans, and more). Learners discover how to collect the information necessary to develop an effective sales proposal.

Introduction to Life Insurance, 2nd Edition, 3rd Revision $19.00  Add to Cart 

Skill Level: Basic 

This is a valuable, first-step training course that explains the job of selling life insurance and what is expected from new agents. It includes tips for a successful career, techniques for identifying insurance markets and analyzing financial needs, finding and contacting prospects, planning presentations, completing the sale, uses for life insurance products, analyzing life insurance policies, and developing professional work habits.

Life Concepts, 18th Edition, Revised $19.00  Add to Cart 

Skill Level: Basic 

This course provides a comprehensive look at the life insurance industry. The first section of the course focuses on general information about insurance, including insurance regulation, insurance law, underwriting basics, and group insurance. The second section explains life insurance, including selling life insurance, policy issuance and delivery, types of insurance policies, policy provisions, policy options, annuities, group life insurance, Social Security and tax considerations, and retirement plans. Review questions conclude each unit. Topics include an introduction to life insurance, the need for life insurance, permanent insurance, term insurance, annuities, policy provisions, riders, premiums, dividends, nonforfeiture and settlement options, policy loans, insurance applications, underwriting, claims, group life insurance, business insurance, retirement plans, tax treatment of life insurance, life insurance companies, legal and professional aspects, and government programs.

Life Concepts, 19th Edition $19.00  Add to Cart 

Skill Level: Basic

This course provides a comprehensive look at the life insurance industry. The first section of the course focuses on general information about insurance, including insurance regulation, insurance law, underwriting basics, and group insurance. The second section explains life insurance, including selling life insurance, policy issuance and delivery, types of insurance policies, policy provisions, policy options, annuities, group life insurance, Social Security and tax considerations, and retirement plans. Review questions conclude each unit. Topics include an introduction to life insurance, the need for life insurance, permanent insurance, term insurance, annuities, policy provisions, riders, premiums, dividends, nonforfeiture and settlement options, policy loans, insurance applications, underwriting, claims, group life insurance, business insurance, retirement plans, tax treatment of life insurance, life insurance companies, legal and professional aspects, and government programs.

This course has been approved by the Minnesota Commissioner of Commerce for 11 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Life Insurance In Action $19.00  Add to Cart 

Skill Level: Basic 

The primary purpose of life insurance is to provide a benefit in the event of death. No other financial product can guarantee the availability of a certain amount of money at a time when it is needed most. This course provides an understanding of the ways in which life insurance provides financial stability during life and protection against financial hardship at death.

Life Insurance Policy Comparison and Underwriting, 2nd Edition $19.00  Add to Cart 

Skill Level: Basic 

Take an introductory look at the nature and uses of life insurance, insurance applications and receipts, mortality and rating, underwriting processes and actions, term life insurance, whole life products, specialized policy forms, flexible policies, policy riders, options, provisions, and the use of life insurance for financial planning.

Needs Analysis, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course addresses the basics of needs-based consultative selling. After comparing financial objectives with existing resources, the need for additional insurance becomes obvious to prospects. This course is designed for producers who have just completed their introductory training or for experienced agents who wish to upgrade their skills from package or product selling.

Life Insurance Basics
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Needs Analysis, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course addresses the basics of needs-based consultative selling. After comparing financial objectives with existing resources, the need for additional insurance becomes obvious to prospects. This course is designed for producers who have just completed their introductory training or for experienced agents who wish to upgrade their skills from package or product selling.

Property
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Professional Liability Insurance $19.00  Add to Cart 

Skill level: Intermediate

This course discusses insurance policies that cover the professional liability exposures presented by certain types of occupations, such as physicians and attorneys. It also covers policies that cover other business liability risks that are related to professional liability, such as directors and officers liability, fiduciary liability, and employment practices liability.

Property-Casualty Basics
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Flood Insurance, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Producers who sell NFIP flood insurance coverage can use this course to learn topics that meet FEMA education guidelines promulgated in response to the Flood Insurance Reform Act of 2004. The course also covers FEMA's advanced training topics and the Biggert-Waters Flood Insurance Reform Act of 2012.

Green Insurance Coverage Options, 1st Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course explains how the trend toward environmentally friendly products and services impacts the insurance industry in the areas of sales, underwriting, risk management, and claim handling. Insurance professionals who complete this course can use this knowledge to better serve their customers.

Insurance Fraud Awareness, 4th Edition $19.00  Add to Cart 

Skill level: Intermediate

Insurance fraud is a costly problem for the insurance industry, policyholders, and the general public. Learn techniques to identify and fight fraud at the time a policy is purchased or when a claim is made. The course describes common insurance fraud indicators associated with specific types of claims, including property, auto, and workers' compensation.

This course has been approved by the Minnesota Commissioner of Commerce for 6 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Legal Concepts and Doctrines, 2nd Edition Revised $19.00  Add to Cart 

Skill Level: Intermediate 

What concepts of legal responsibility underlie our system of insurance? This course covers our system of courts and the laws they administer, including contract and tort law, intentional torts, negligence, and strict liability and how these principles of law affect the investigation, evaluation, and disposition of an insurance claim.

Property and Casualty Principles, 4th Edition $19.00  Add to Cart 

Skill Level: Basic

Do your employees need a quick orientation to the property and casualty industry? This powerful training is designed for completion in the first week on the job. It teaches new employees how the insurance industry operates and the contribution insurance makes to our world. Confidence is increased, and employees are prepared for the new roles they are about to play.

Property-Casualty Concepts, 12th Edition $19.00  Add to Cart 

Skill Level: Basic

Get a comprehensive look at key insurance lines, including property, liability, dwelling, homeowners, personal auto, commercial property, ocean and inland marine, commercial general liability, commercial auto, commercial crime, and workers' compensation. Learn the coverages, exclusions, and conditions of each line. Regulation and company organization are covered.

Reinsurance Basics, 2nd Edition $19.00  Add to Cart 

Skill Level: Advanced 

This course teaches the elements of reinsurance contracts and discusses the broad categories within facultative and treaty reinsurance: pro rata and excess of loss. It is designed as an orientation course for reinsurance employees or as ongoing education for underwriters and other insurance professionals.

Risk Management, 2nd Edition $19.00  Add to Cart 

Skill Level: Basic  

Who is responsible for developing a risk management plan and what does it consist of? Learn the steps in this process, how it can reduce or eliminate potential losses, and how it benefits insureds, insurance companies, and producers.

Umbrella Liability Coverage, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course delivers an overview of the major coverages, exclusions, and conditions typically included in personal and commercial umbrella policies. Students analyze their company's umbrella policy using a policy analysis manual.

Underwriting Basics, 3rd Edition $19.00  Add to Cart 

Skill Level: Basic

Students learn the proven-effective, four-step underwriting process: acquire needed information from the right sources, evaluate that information, select and implement sound underwriting actions, and monitor for changes and results. The course covers the basics required to underwrite specific lines of insurance and describes the purpose of reinsurance in the context of the underwriter's role.

Underwriting Practices, 1st Edition $19.00  Add to Cart 

Skill Level: Advanced

Underwriting Practices goes beyond the basic techniques and principles of underwriting  and focuses on the "how and why"of underwriting: how insurers develop their underwriting and risk selection guidelines, the factors that affect insurance pricing, how insurance rates are developed, and why retrospective rating plans may be appropriate for certain risks.

Property-Casualty Claims
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Auto Physical Damage Basics, 4th Edition $19.00  Add to Cart 

Skill Level: Basic

Learn the terms and functions relating to each part and system of an automobile. More than 200 detailed illustrations identify car parts and their locations. Claim representatives who complete Auto Physical Damage Basics before attending training school will be ready to learn the specifics of estimating losses without having to struggle with the terminology. A glossary, index, and table of common abbreviations provide a valuable desk reference when study is complete.

Claim Basics, 3rd Edition $19.00  Add to Cart 

Skill Level: Basic 

Here is a targeted orientation course for new claim professionals. Learners discover the role of the claim professional and the skills and resources involved in claim handling. Students receive an introduction to the common procedures involved in the claim-handling process and the important ethical issues associated with claims.

Claim Evaluation and Settlement, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

This fundamental course presents the methods used to determine the correct amount to pay for property and liability claims. Students learn the complete settlement process, from reserving to recovery through subrogation or salvage. Practical examples and exercises teach important strategies for on-the-job use.

Claim Investigation $19.00  Add to Cart 

Skill Level: Intermediate 

This course presents the basic procedures and relevant laws for property and casualty claim investigations. Students learn specific steps to follow when investigating auto liability, workers' compensation, fire, and fall-down claims. Relevant case studies show how to use information from a loss report in the investigation procedure.

Claim Statements, 3rd Edition, Revised $19.00  Add to Cart 

Skill Level: Intermediate

Here is a practical way to teach the basics of taking statements and to provide practice in interviewing, analysis, evaluation, and decision-making skills. Sample dialogues relate the concepts directly to claim professionals' daily activities.

Interpreting Medical Reports, 4th Edition $19.00  Add to Cart 

Skill Level: Basic 

This is an excellent introduction to medical terms and human anatomy from a claims perspective. The study provides the skills needed to competently handle medical claims. Illustrations help the learners locate and identify major bones and key body systems. Students learn the implications of bone and soft tissue injuries. Job aids include medical abbreviations, terms, a pronunciation guide, and a temporary disability time estimate chart.

Liability Insurance Practices $19.00  Add to Cart 

Skill Level: Intermediate 

Determine coverage and legal liability for third-party claims, including those filed under homeowners policies and commercial general liability (CGL) coverage. Claim investigation, damages evaluation, and settlement practices are explained. Particular attention is paid to specific claim issues involving the most common types of liability claims: auto liability and premises liability.

Medical Tests and Signs, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Plain-language explanations and illustrations introduce diagnostic tools and relate them to the physical conditions commonly seen in medical claims. This course helps employees understand complex medical reports about tests and signs and use those reports effectively in the claims settlement process.

Medical Tests and Signs, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Plain-language explanations and illustrations introduce diagnostic tools and relate them to the physical conditions commonly seen in medical claims. This course helps employees understand complex medical reports about tests and signs and use those reports effectively in the claims settlement process.

Negotiation Skills, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course guides students through the process of claim negotiation. Students focus on preparing for negotiation, establishing the right climate, and other techniques needed to reach quality settlements.

Negotiation Skills, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course guides students through the process of claim negotiation. Students focus on preparing for negotiation, establishing the right climate, and other techniques needed to reach quality settlements.

Residential Construction Basics, 3rd Edition $19.00  Add to Cart 

Skill Level: Basic 

This fully illustrated course shows how a home is built, beginning with the foundation and following with each step until the structure is complete. Students learn construction nomenclature and the latest residential construction techniques. It includes a brief refresher course in estimating math.

Property-Casualty Commercial Lines
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Business Income Coverages, 3rd Edition $19.00  Add to Cart 

Skill Level: Advanced 

This comprehensive training course explains the concepts and terminology of ISO's business income and extra expense forms and frequently used endorsements. Learners discover how to differentiate time element needs from property coverage needs and which factors are used to establish adequate insurance limits to cover loss exposures.

Commercial Auto Coverage, 11th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Liability coverage, physical damage coverage, conditions, endorsements and more: here is a careful analysis of ISO's most recent business auto, garage, and motor carrier forms. Students learn the eligibility rules and how to use the numerical system for designating the autos covered by each form.

Commercial Auto Rating, 7th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This comprehensive course teaches how to rate both business auto and auto dealers forms. It covers rating hired commercial auto, employers nonownership liability, commercial auto truck types, commercial auto trailers, zone risks, vehicle dealers, and private passenger types. Tools used for rating commercial auto and coding procedures are also discussed.

Commercial Crime Coverage, 6th Edition, Revised $19.00  Add to Cart 

Skill Level: Intermediate

Commercial Crime Coverage analyzes each of the insuring agreements in ISO's crime coverage program. This course explains how to assemble a commercial crime contract as a monoline policy or as part of the CPP, and it gives an overview of how the exposures are rated.

Commercial General Liability Coverage, 9th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Students learn the basis for legal liability and the business liability exposure. The course features detailed analysis of the coverages under ISO's occurrence and claims-made forms, specialized liability coverages, and popular endorsements.

Commercial General Liability Rating, 9th Edition $19.00  Add to Cart 

Skill Level: Advanced

Students classify and rate the occrrence form and learn how claims-made rating is different. Course topics include an introduction to general liability, tools used for rating CGL insurance, classifying and rating the occurrence and claims-made forms, and CGL and the CPP.

Commercial Inland Marine Coverage, 5th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This specialized course introduces the nationwide definition and teaches identification and categorization of common inland marine risks. Students learn to distinguish filed and nonfiled inland marine insurance forms and to determine which forms may be included in the commercial package policy. They also learn the terminology and regulations associated with transportation and bailee risks.

Commercial Property Coverage, 7th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Insurance for buildings and business personal property are discussed in this commercial property coverage course. It teaches the purposes of and coverages provided by commonly used ISO forms, including building and personal property, condominium, and business income forms. It also discusses the causes of loss forms and frequently used endorsements.

Commercial Property Rating, 11th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Learn how to rate building and personal property coverages, as well as other commercial property coverages and endorsements. Topics include a review of commercial property insurance, tools used for rating commercial property insurance, class rating, and specific rating.

Cyber Risk Insurance $19.00  Add to Cart 

Skill Level: Intermediate

This course explains how businesses can manage the risk of being victimized by a cyber crime through effective risk management processes and stringent technology and information security protocols. It also examines the coverage provided for cyber crimes under traditional commercial lines and specialized cyber risk policies.

Insurance Packages for Small Businesses, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

This course provides an overview of package policies for small- to medium-sized businesses and ISO's businessowners policy and eligibility rules. Students learn typical ways in which company-specific businessowners policies differ from the ISO form.

Product Liability Insurance, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

What is the product liability risk and what are the types of claims that businesses may face from this exposure? Learn about the development of product liability law and the legal bases for lawsuits. Identify a business's product liability exposures and the appropriate insurance solution for that risk.

Workers Compensation Coverage, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

The course presents a careful analysis of the National Council on Compensation Insurance's workers' compensation and employers liability policy and the principal features of current issues on workers' compensation. It discusses benefit structures and basic features of state workers' compensation laws.

Workers Compensation Rating, 6th Edition, Revised $19.00  Add to Cart 

Skill Level: Intermediate 

This course shows students how to rate the workers' compensation (WC) and employers liability policy and how to use the WC classification system. It provides an overview of WC benefits, describes loss costs and how they are used, and explains how risks are classified. Exercises on rating from sample applications are included.

Property-Casualty Personal Lines
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Dwelling Coverage, 5th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Look no further for complete training on the three Insurance Services Office (ISO) dwelling coverage forms and important endorsements. The course describes who is eligible for dwelling insurance and when it is most commonly used.

Homeowners Insurance Coverage, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Here is essential training for everyone using ISO's homeowners policy program. This course focuses on the Homeowners 3 special form and then examines the differences in the Homeowners 2, 4, 5, 6, and 8 forms. Learn how different factors affect premiums. A review of popular endorsements is included.

This course has been approved by the Minnesota Commissioner of Commerce for 6 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Homeowners Liability Coverage, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate  

This course discusses the coverages, exclusions, and conditions that apply to the Section II Liability coverages in the 2011 version of the ISO homeowners form.

Personal Auto Coverage, 4th Edition, Revised $19.00  Add to Cart 

Skill Level: Intermediate 

Learners will analyze each provision of ISO's personal auto policy and important policy endorsements. They will also learn about no-fault insurance and the main factors in determining personal auto premiums.

Personal Auto Rating, 5th Edition $19.00  Add to Cart 

Skill Level: Advanced

This course teaches students how to rate the coverages in the personal auto policy. Students use a sample rating manual to rate simple and complex applications.

Personal Inland Marine and Watercraft Coverages $19.00  Add to Cart 

Skill Level: Intermediate 

Here is targeted training that provides an analysis of inland marine contracts that offer specific coverage for an insured's valuables. It also includes the three major types of personal watercraft policies and their coverages. It is designed so learners may explore personal inland marine floaters, watercraft policies, or both.

Personal Inland Marine and Watercraft Coverages, 2nd Edition $19.00  Add to Cart 

Skill Level: Basic

Here is targeted training that provides an analysis of inland marine contracts that offer specific coverage for an insured's valuables. It also includes the three major types of personal watercraft policies and their coverages.

This course has been approved by the Minnesota Commissioner of Commerce for 3 hours of insurance continuing education (Applies to MN insurance CE courses only; statement required by MN DOC).

Personal Lines Endorsements, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Insurance professionals often recommend endorsements to customize coverages for their clients. The course explains how to use common endorsements to cover home businesses, personal property, loss settlements, miscellaneous vehicles, other auto insureds, and much more.

Retirement Planning
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401(k) Plans, 6th Edition $19.00  Add to Cart 

Skill Level: Intermediate 

Learn how to tailor a 401(k) plan for differing needs. This course starts with basic concepts governing 401(k) plans, building to marketing, installation, and administration of these plans. Less expensive SIMPLE plans for small employers are also covered.

Advance Planning for Senior Needs, 4th Edition $19.00  Add to Cart 

Skill Level: Advanced

Understand the unique needs of retired individuals, the resources available to meet those needs, and planning techniques available to clients at various stages of life. This course considers life insurance, annuities, health insurance, and long-term care, and covers critical market conduct issues.

Determining Retirement Income Needs, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate

What happens when the owner of a tax-qualified retirement account reaches age 70-1/2? This course covers IRS rules governing minimum distributions that must be made together with the tax treatment of these distributions. how these rules affect distributions to beneficiaries after the account owner's death are also covered.

Distribution Planning: Required Distributions, 2nd Edition $19.00  Add to Cart 

Skill Level: Intermediate 

What happens when the owner of a tax-qualified retirement account reaches age 70½? This course covers IRS rules governing minimum distributions that must be made together with the tax treatment of these distributions. How these rules affect distributions to beneficiaries after the account owner’s death are also covered.

Financial Challenges Facing Retirees, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Key challenges to the financial security of retirees resources, and strategies for distributing retirement savings to provide income for a lifetime are tackled in this course. Learn the need for post-retirement planning, risk management strategies for addressing illness and injury, long-term care, uninsured death, and outliving one's income.

Investing Retirement Assets, 3rd Edition $19.00  Add to Cart 

Skill Level: Intermediate

Numerous factors must be taken into account to formulate suitable strategies for investing retirement assets for today's retirees. This course provides an introduction to distributions from tax qualified retirement plans, as well as an overview of principles of asset allocation that may be appropriate for a retired or retiring client.

Principles of Retirement Planning, 6th Edition $19.00  Add to Cart 

Skill Level: Intermediate

This course familiarizes agents with the retirement planning market and the retirement planning process by covering three main areas: analyzing and identifying retirement income needs and how to address those needs, health care and health insurance options, and estate and distribution planning. Topics include needs analysis, Social Security, life insurance and annuities, investment products, qualified plans and IRAs, plans for small business owners, long-term care, and wealth distribution.

Qualified and Nonqualified Plans, 4th Edition $19.00  Add to Cart 

Skill Level: Advanced

Learn about pension, profit-sharing and 401(k) plans, as well as IRAs, Keoghs, and nonqualified deferred compensation. This course explains qualification and tax rules for each type of plan and examines each plan's design from the perspective of both employers and employees. Plan installation, administration, and termination are fully explained.

Senior Needs Planning, 5th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Understand the financial concerns facing your retired clients. This course will help you increase the value of the consultative services you provide your clients by offering strategic solutions to address those concerns and make you aware of the market conduct and ethical issues involved in serving the senior market.

Social Security and Medicare, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

The rules governing Social Security and Medicare are complex, and eligibility requirements and benefit amounts can change frequently. This course will help you understand these programs. The course is divided into two parts and covers both Social Security and Medicare. A useful glossary of terms is included.

Understanding IRAs, 4th Edition $19.00  Add to Cart 

Skill Level: Intermediate

Traditional IRAs, Roth IRAs, education IRAs, and medical savings accounts are the subject of this course. Learn how these savings vehicles can be used with employer-sponsored retirement plans and medical savings accounts as part of an overall personal financial strategy, for both retirement and preretirement savings.