Our offices will be closed Monday, May 28th, in observance of Memorial Day. Technical Support will be available via email at ​kfeducation@kaplan.com during business hours. We look forward to serving you when we return Tuesday, May 29th. 

Kaplan University School of Professional and Continuing Education Kaplan University School of Professional and Continuing Education

Help

Frequently Asked Questions (SmartPros only) »


Frequently Asked Questions »

Mac OS X Technical Support »

Technical Support and System Requirements »

Common Technical Solutions for Kaplan Financial Clients:

Login Difficulties

  1. Click Login in the top menu.
  2. Enter your username and password.
  3. Click the Login button.
  4. If a security warning pops up, click Yes.
  5. On the left hand side menu bar, click Online Access.
  6. The first time you login you will see the Terms & Conditions.
  7. Read the Terms & Conditions and click I Agree.
  8. You should now be in the Online Access home.

Username/Password Recovery

Forgotten your username or password? You can have them emailed to you.


Changing Your Password

  1. Login with the username and password supplied to you.
  2. You will be brought to the products page.
  3. Scroll down until you see Additional Info on the left hand side menu bar.
  4. From the drop down select My Account.
  5. You can now change your password and click Update Account.